• Deliver non-promotional, compliant education on polycythemia vera and essential thrombocythemia to healthcare professionals • Provide clinical education on treatment goals and patient care needs • Educate office staff on treatment initiation and laboratory monitoring • Maintain separation from promotional activity and collaborate with field partners • Assess educational needs within oncology practices and tailor education • Use approved educational resources to deliver accurate and relevant education • Partner with internal teams to support appropriate educational engagement • Document educational activities accurately within required systems • Conduct all interactions in accordance with regulations and compliance standards

• Deliver non-promotional, compliant education on polycythemia vera and upon approval, essential thrombocythemia, to nurses, advanced practice providers, and office staff • Provide clinical education on treatment goals, patient selection concepts, administration considerations, monitoring parameters, and ongoing care needs associated with patients with PV and ET • Support healthcare practices in understanding symptom burden, thrombotic and bleeding risks, and other common clinical considerations that affect patients with MPNs • Educate office staff on practical approaches to treatment initiation, dose titration, laboratory monitoring, adverse reaction recognition, and follow-up needs • Serve as a trusted clinical resource to help reinforce best practices in patient counseling, treatment expectations, and long-term disease management for patients living with MPNs • Assess educational needs within community and academic oncology practices and tailor compliant education to the roles of relevant clinical staff • Provide education that supports the patient journey from treatment initiation through ongoing monitoring, including symptom reporting and adherence reinforcement • Adapt educational discussions to the needs of different practice settings while remaining within regulatory, legal, and compliance standards • Partner compliantly with Medical Affairs, Commercial, Market Access, Patient Services, and other internal teams to support aligned and appropriate educational engagement • Document educational activities accurately and in a timely manner within required systems and according to company expectations

• Deliver non-promotional, compliant education on polycythemia vera and upon approval, essential thrombocythemia, to nurses, advanced practice providers, and office staff • Provide clinical education on treatment goals, patient selection concepts, administration considerations, monitoring parameters, and ongoing care needs associated with patients with PV and ET • Support healthcare practices in understanding symptom burden, thrombotic and bleeding risks, splenomegaly-related concerns, and other common clinical considerations that affect patients with MPNs • Educate office staff on practical approaches to treatment initiation, dose titration, laboratory monitoring, adverse reaction recognition, and follow-up needs in accordance with approved materials and company policy • Assess educational needs within community and academic oncology practices and tailor compliant education to the roles of nurses, nurse practitioners, physician assistants, and other clinical staff • Maintain clear separation from promotional activity and collaborate compliantly with cross-functional field partners to ensure healthcare practices receive coordinated support • Provide feedback to internal stakeholders on opportunities to enhance educational materials, office tools, and training resources based on real-world practice needs.

**Key Responsibilities** - Answer incoming calls and service requests from customers and partners - Dispatch roadside technicians and tow truck drivers efficiently and accurately - Communicate job status updates to customers and team members in real time - Use dispatch software to manage calls, track jobs, and log service activity - Coordinate routes and schedule service providers based on availability and proximity - Maintain clear, calm, and professional communication in high-pressure situations - Handle emergency service requests with urgency and accuracy - Provide consistent and courteous customer service throughout the service cycle