Putting the “Health” in Healthcare IT
Front-End Customer Ambassador, Call Center, Benefits Experience
Location
United States
Posted
2 days ago
Salary
$25 / hour
Seniority
Mid Level
Job Description
Front-End Customer Ambassador, Call Center, Benefits Experience
MicroHealth
• Intake sensitive health information with confidentiality • Troubleshoot user problems and provide solutions • Process TRICARE premium payments and handle various payment methods • Educate beneficiaries on healthcare plan options, coverage, and eligibility • Maintain accurate records of customer interactions
Job Requirements
- High school diploma or equivalent required
- 2-3 years of experience in customer service within a healthcare or medical plan environment required
- 1-2 years of call center experience in a high-volume environment required
- Experience with TRICARE programs and premium payment processing strongly preferred
- Proficiency in Microsoft Office Suite and CRM software
Benefits
- Comprehensive and competitive benefits package
- Health insurance
- Retirement planning assistance
- Personal growth opportunities
- Paid time off
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