• Coordinate and maintain client schedules, ensuring appropriate staffing and coverage for ABA services. • Serve as a primary point of contact for clients, families, and providers regarding scheduling and service-related inquiries. • Manage schedule changes, cancellations, and provider availability while minimizing service disruptions. • Track and monitor cases to ensure timely follow-up and resolution of scheduling or service issues. • Maintain accurate client records and documentation within company systems. • Collaborate with clinical and administrative teams to ensure smooth service delivery. • Generate reports and assist with administrative projects as needed. • Utilize scheduling and case management systems to support operational efficiency.

• Respond promptly to incoming referrals generated through Meta lead campaigns and referral channels • Contact prospective families via phone, email, and text messaging • Build rapport and establish trust with families through professional and compassionate communication • Guide families through the enrollment and onboarding process • Conduct intake calls and gather required client information and documentation • Clearly explain agency services, processes, and next steps to prospective clients • Maintain consistent follow-up with referrals to maximize conversion rates • Track referral status and maintain accurate records within company systems • Coordinate with internal teams to ensure smooth onboarding and service initiation • Maintain accurate intake documentation and administrative records • Support additional intake, referral, and client coordination activities as required

• Manage and coordinate scheduling for multiple ABA client caseloads. • Communicate directly with parents, BCBAs, and therapists to arrange and confirm service schedules. • Proactively follow up with all parties to ensure appointments are scheduled in a timely manner. • Resolve scheduling conflicts and identify solutions to maintain continuity of care. • Monitor schedules closely and make necessary adjustments to accommodate changes in availability. • Maintain accurate scheduling records and documentation. • Ensure services are staffed efficiently and that scheduling gaps are minimized. • Collaborate with internal teams to support smooth day-to-day operations. • Escalate scheduling concerns and staffing challenges when necessary.

• Serve as the initial point of contact for healthcare clients seeking ABA therapy services. • Collect, review, and verify client demographic, insurance, and medical information. • Explain intake procedures, program details, and service eligibility to clients and families. • Coordinate scheduling of clinical assessments and intake appointments. • Maintain accurate and timely records within electronic health record (EHR) and intake management systems. • Collaborate with clinical, administrative, and insurance teams to facilitate seamless onboarding. • Follow up with clients to obtain outstanding documentation and resolve intake-related issues.