• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping. • Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks. • Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST. • Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns. • Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads. • Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

• Handle and qualify inbound calls using CRM systems • Schedule listing appointments, buyer consultations, and investor meetings • Maintain organized client records and follow-up communications • Support the team with administrative and operational tasks • Use provided scripts and lead lists to assist with client engagement

• Review project drawings, specifications, and bid documents to prepare accurate flooring estimates • Perform quantity take-offs and cost calculations for labor, materials, and project-related expenses • Prepare and submit competitive proposals and quotations within required deadlines • Communicate with vendors and suppliers to obtain pricing and product information • Collaborate with sales, project management, and operations teams to ensure accurate project scope and pricing • Maintain and update estimating databases and pricing records • Track bid statuses and assist with follow-up communication as needed • Ensure all estimates align with company standards, budgets, and client requirements • Identify potential risks, discrepancies, or cost-saving opportunities within project plans

• Lead and manage the team to meet operational targets and KPIs. • Provide coaching, training, and performance feedback to team members. • Manage workflow, prioritize tasks, and troubleshoot issues to maintain efficiency. • Collaborate with cross-functional teams to support business objectives. • Monitor team productivity and implement process improvements. • Ensure adherence to company policies, standards, and compliance requirements. • Prepare reports and communicate team performance to management.