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Entrepreneur Cooperative

Connect, Collaborate, Thrive: Dive into ECo's global network of entrepreneurs, fostering connections and collaboration.

Online Engagement Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Latvia

Posted

4 hours ago

Salary

$1.7K - $1.8K / month

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Online Engagement Specialist

Entrepreneur Cooperative

• Serve as the first point of contact for website visitors through live chat. • Engage prospective clients in real time using a friendly and consultative approach. • Respond to customer questions about destination weddings, travel services, and the planning process. • Personalize conversations to deliver an exceptional customer experience. • Build rapport with visitors and encourage continued engagement. • Engage with prospective clients to understand their travel and wedding planning needs. • Collect and update customer information accurately within the CRM. • Qualify leads and connect them with the appropriate Destination Wedding Specialist. • Schedule consultations and ensure clients receive all necessary follow-up communications. • Manage multiple live chat conversations simultaneously while maintaining exceptional response times and service quality. • Support engagement and lead conversion through personalized interactions. • Collaborate with internal teams to continuously optimize performance and conversion rates.

Job Requirements

  • C1 English proficiency or higher (written and spoken) is REQUIRED.
  • Outstanding written communication skills with excellent grammar and spelling.
  • Minimum 2 years of experience in:
  • Live Chat Support
  • Customer Support
  • Customer Success
  • Online Sales Support
  • Lead Qualification
  • Experience interacting with customers through live chat, messaging platforms, or CRM systems.
  • Typing speed of 60+ WPM.
  • Ability to confidently manage multiple customer conversations simultaneously in a fast-paced environment.
  • Tech-savvy with the ability to quickly learn new platforms and digital tools.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently in a fully remote environment.

Benefits

  • 10 paid days off annually (prorated during the first year)
  • Fully remote contractor opportunity
  • Competitive compensation in USD
  • Opportunity to make a direct impact in a newly created position
  • Long-term career growth within the travel and hospitality industry
  • Dynamic, technology-driven environment focused on delivering exceptional customer experiences

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