Care Management Liaison
Location
North Carolina
Posted
4 hours ago
Salary
$28 - $37 / hour
Seniority
Mid Level
Job Description
Care Management Liaison
Alliance Health
• Serve as the primary liaison with the Division of Social Services • Coordinate outreach, distribute materials, understand the scope of services and programs • Coordinate through local DSS offices • Triage and escalate member specific or BH I/DD Tailored Plan questions • Assist Members with gaining access to services • Provide education, coordination, triage/escalation support, and technical assistance • Collaborate with member’s assigned Care Manager for coordination across member supports, providers, and community service agencies • Address barriers to accessing resources, services, and programs • Participate in treatment team meetings as needed with the member’s Care Team • Provide recommendations to improve access to services and coordination of care between Alliance and DSS • Coordinate care with DSS • Participate in regular meetings with DSS representatives to review placement/service needs and barriers • Travel between Alliance offices, meetings on behalf of Alliance, and to meet with members, providers, stakeholders, and attend court hearings as required
Job Requirements
- Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree MH/DD/SA experience with the population served
- Or Bachelor’s degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor’s degree MH/DD/SA experience with the population served
- Or Master’s Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree MH/DD/SA experience with the population served
- Or Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT
- Or Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of MH/DD/SA experience with the population served
- Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.
- NACCM, NADD-Specialist and/or CBIS Certification
- Knowledge of System of Care Principles
- Knowledge of Managed Care Principles
- Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
- High level of diplomacy and discretion
- Microsoft Office Skills
- Excellent Communication Skills
Benefits
- Medical
- Dental
- Vision
- Life
- Long and Short Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
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