• Serve as a welcoming first point of contact for patients and caregivers. • Respond to incoming patient inquiries via phone, email, text, patient portal, and other communication channels. • Provide education regarding Nolia's programs and services. • Assist patients and caregivers in understanding eligibility, enrollment, and available support services. • Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource. • Support patient onboarding and intake processes. • Conduct outreach and follow-up calls to support engagement and continuity of care. • Complete monthly patient and caregiver check-ins • Support resource navigation and community referrals. • Provide telehealth and technology support to patients and caregivers as needed. • Verify insurance eligibility, benefits, and coverage requirements. • Support prior authorization and referral processes. • Assist with obtaining outside medical records and documentation. • Maintain accurate medication lists and support medication reconciliation workflows. • Monitor patient needs and escalate clinical concerns to the appropriate clinician. • Support implementation and follow-up of care plans. • Assist Care Navigators with coordination of services and patient follow-up. • Facilitate communication between patients, caregivers, healthcare providers, and community partners. • Support transitions of care following hospitalizations, emergency department visits, and other healthcare encounters. • Monitor and triage shared inboxes and incoming requests. • Route inquiries to the appropriate team members and ensure timely resolution. • Coordinate appointment scheduling, rescheduling, and waitlist management. • Support faxing, records requests, forms, and clinical documentation workflows. • Track completion of required program documentation and quality measures. • Assist with quality improvement projects and operational initiatives. • Maintain accurate documentation within the electronic health record. • Support team in client complaints or concerns. • Conduct routine outreach and engagement activities for GUIDE program beneficiaries.

Role Description La commune de Le Vernet recrute son Directeur général des services afin d’accompagner les projets portés par une équipe municipale engagée et tournée vers l’avenir. Qualifications - Formation supérieure en droit public ou finances publiques - Maîtrise des principes et modes de management - Connaissance de la gestion des services publics - Compréhension des règles de l’achat public et des finances publiques - Maîtrise des méthodes et outils d’évaluation des politiques publiques - Capacité à conduire des projets Requirements - Reconnu.e pour vos capacités managériales, d’analyse et de synthèse - Capacité à dégager des solutions opérationnelles - Capacité à impulser des projets - Discret.e, rigoureux.se, organisé.e, agile - Doté.e d’un sens de l’organisation et de méthode - Qualités d’écoute et relationnelles avérées Benefits - Cadre de vie privilégié, alliant tranquillité et proximité de Toulouse - Richesse du tissu associatif et diversité des équipements - Environnement favorable pour les familles - Infrastructures variées pour le sport et les loisirs - Camping municipal ouvert toute l’année

• Update data fields in multiple CRM databases using a given list of inputs or information to match • Use available resources, including internal and external sources, to validate information and make edits as needed, occasionally requiring deeper research or partnership to ensure data is exactly right • Work with leaders and other partners to resolve unclear or missing data to ensure a flawless final product • Work on data entry or research tasks as needed

• Serve as a lead or supporting advisor on healthcare client engagements spanning business continuity, IT disaster recovery, technology resilience, emergency management, facilities and clinical services interruption management, and disaster recovery. • Plan and deliver projects aligned with Wakefield Brunswick’s integrated healthcare resiliency methodology and professional standards. • Conduct healthcare-specific risk assessments, business impact analyses, and exercises with an emphasis on technology dependencies, recovery priorities, data integrity, and stakeholder engagement. • Support the development, validation, and implementation of emergency operations, business continuity, and IT disaster recovery plans that enable sustained clinical and business operations during disruption. • Design and facilitate discussion-based and operations-based exercises consistent with industry standards, including scenarios involving technology outages, cyber events, and extended system disruptions. • Partner with IT, information security, clinical, operational, facilities, and administrative leaders to identify essential functions, critical applications, infrastructure dependencies, and recovery objectives. • Support healthcare organizations in aligning business continuity, IT disaster recovery, and emergency management into a cohesive enterprise resilience framework. • Translate continuity and IT disaster recovery concepts into clear, actionable guidance for healthcare leaders and operational teams. • Apply experience with healthcare systems, clinical applications, data platforms, or infrastructure environments to inform continuity strategies and recovery planning. • Contribute to the evolution of WB’s healthcare resiliency products and services, including offerings related to business continuity and IT disaster recovery. • Promote quality improvement through strong data management practices, process refinement, and integration of new systems and tools. • Provide project-level analysis and documentation to support client deliverables and internal knowledge management. • Maintain awareness of emerging risks, regulatory considerations, and best practices related to healthcare continuity, IT disaster recovery, and technology resilience. • Share insights, lessons learned, and best practices across the WB team. • Contribute to publications, case studies, and thought leadership that demonstrate the effectiveness of WB's advisory work. • Collaborate across internal teams and external partners to strengthen client relationships and support organizational growth.