Magnolia logo
Magnolia

Transforming how family caregivers are seen and valued within our healthcare systems.

Medical Assistant

GeneralGeneralFull TimeRemoteMid LevelTeam 1-10Since 2023H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

23 days ago

Salary

$18 - $23 / hour

Seniority

Mid Level

Professional Certificate2 yrs expEnglishCloud

Job Description

Medical Assistant

Magnolia

• Serve as a welcoming first point of contact for patients and caregivers. • Respond to incoming patient inquiries via phone, email, text, patient portal, and other communication channels. • Provide education regarding Nolia's programs and services. • Assist patients and caregivers in understanding eligibility, enrollment, and available support services. • Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource. • Support patient onboarding and intake processes. • Conduct outreach and follow-up calls to support engagement and continuity of care. • Complete monthly patient and caregiver check-ins • Support resource navigation and community referrals. • Provide telehealth and technology support to patients and caregivers as needed. • Verify insurance eligibility, benefits, and coverage requirements. • Support prior authorization and referral processes. • Assist with obtaining outside medical records and documentation. • Maintain accurate medication lists and support medication reconciliation workflows. • Monitor patient needs and escalate clinical concerns to the appropriate clinician. • Support implementation and follow-up of care plans. • Assist Care Navigators with coordination of services and patient follow-up. • Facilitate communication between patients, caregivers, healthcare providers, and community partners. • Support transitions of care following hospitalizations, emergency department visits, and other healthcare encounters. • Monitor and triage shared inboxes and incoming requests. • Route inquiries to the appropriate team members and ensure timely resolution. • Coordinate appointment scheduling, rescheduling, and waitlist management. • Support faxing, records requests, forms, and clinical documentation workflows. • Track completion of required program documentation and quality measures. • Assist with quality improvement projects and operational initiatives. • Maintain accurate documentation within the electronic health record. • Support team in client complaints or concerns. • Conduct routine outreach and engagement activities for GUIDE program beneficiaries.

Job Requirements

  • Medical Assistant certification or equivalent healthcare experience.
  • Minimum 2 years of experience in healthcare, care coordination, patient navigation, medical office operations, or customer-facing healthcare support roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Demonstrated problem-solving and critical-thinking skills.
  • Ability to work independently and prioritize competing responsibilities.
  • Experience working with electronic health records and healthcare technology platforms.
  • High level of proficiency with technology, including telehealth platforms, cloud-based software, Microsoft Office, Google Workspace, and communication tools.
  • Ability to quickly learn and adapt to new technologies and workflows.
  • Experience working with older adults, dementia, caregiving, palliative care, behavioral health, or chronic disease management. (preferred)
  • Experience with Medicare, Medicare Advantage, and insurance verification processes. (preferred)
  • Experience in care management, population health, social services, or patient navigation. (preferred)
  • Familiarity with community-based resources and healthcare systems. (preferred)
  • Experience in a virtual healthcare or telehealth environment. (preferred)
  • Bilingual language skills. (preferred)

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