Role Description Join Pennant’s dynamic insurance authorization team as the Insurance Authorization Coordinator! We are looking for an exceptional team player to orchestrate the crucial function of securing timely and accurate insurance authorizations for our patients. Your expertise will be key to ensuring uninterrupted care and optimizing our financial health. You will be responsible for all aspects of payer authorization. This role demands deep knowledge of payer requirements, strong ownership skills, and meticulous attention to detail to ensure every patient's services are appropriately covered from admission through discharge. Key Responsibilities - Initial Authorization: Oversee the timely and accurate submission and tracking of all initial insurance authorization requests for home health and hospice patients. - Collaboration and Communication: Work closely and effectively with the scheduling teams to coordinate start of care and ensure clinical services are only delivered after authorization is confirmed. - 485 and Add-On Authorization: Direct the process for obtaining authorization following the 485 (Plan of Care) submission and managing all add-on insurance authorizations when required for changes in the patient's plan of care (e.g., increased visits, new services). - Ongoing Eligibility Management: Establish and monitor the process for the team to re-verify eligibility on the 1st and 5th of each month for all active patients to proactively identify and resolve any changes in insurance status. - Payer Relations: Serve as the escalation point for complex authorization denials or issues, communicating directly with various insurance carriers. - Compliance and Reporting: Ensure all authorization processes are compliant with payer contracts and regulatory standards. Generate reports on authorization status, denial rates, and turnaround times. Qualifications - Required: - Minimum of 3 years of dedicated experience in insurance verification and authorization, specifically within Home Health or Hospice. - Expert knowledge of Medicare, Medicaid, and commercial insurance authorization processes and documentation requirements for episodic and per diem payments. - Proficiency in using electronic medical record (EMR) systems and authorization tracking software. - Preferred: - Associate's or Bachelor's degree in Business, Finance, Healthcare Administration, or a related field. - Experience with utilization review and appeals processes. Skills and Competencies - Superior analytical and organizational skills with an unwavering attention to detail. - Exceptional ability to navigate complex payer portals and communication channels. - Excellent interpersonal skills for effective collaboration with clinical and scheduling staff. - Proven ability to lead a team in a high-volume, deadline-driven environment. - Strong commitment to regulatory compliance and ethical billing practices. Company Description The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com .

Role Description - Receive and review all insurance and patient refund requests, prepare refund and document the account appropriately. - Bill claims as necessary. - Process all refund checks once received back from accounting by adjusting and documenting the account. - Mail out checks or credit card receipts to patients and insurance companies. - Transfer payments by completing a conveyance. - Complete the daily balancing for all clinics and Corporate. Review the “POP” Patient Overpayment Report and apply all payments as requested. Qualifications - High School Diploma or GED required. - An accounting background is preferred. - A strong insurance billing background in a healthcare provider business office is strongly preferred. - Ability to review accounts for proper posting of payments. - Ability to figure discounts accurately and adjust accounts appropriately. - Experience in calling insurance companies regarding refund requests with the ability to dispute any incorrect refund request. - Ability to speak to patients in a professional and caring manner. - Must be detail-oriented and be able to do multiple tasks. - Please be sure to fully complete the application sections. (a resume is strongly preferred but does not substitute for the application information) Requirements - Background, drug, and nicotine screens are required. - All offers of employment are contingent upon clear results of a thorough background screening. - FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. - FCS is a drug-free workplace, and all new hires will be subject to drug/nicotine testing. - Medical Marijuana cards are not recognized. EEOC - FCS is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. - If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. - Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. - FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

• Develop and execute comprehensive business development strategies to achieve revenue and market growth. • Identify and evaluate new business opportunities, partnerships, and markets. • Build and maintain strong relationships with clients, industry stakeholders, and partners. • Lead, mentor, and develop the business development team to enhance performance and achieve targets. • Collaborate with marketing, sales, and product teams to improve service offerings and customer satisfaction. • Monitor industry trends and competitor activities to inform strategic planning.

Role Description The Hybrid Insurance Tracking Representative is responsible for accurately and timely processing insurance documentation to meet loan requirements. Working within a structured team environment with clearly defined workflows and production goals, this role involves: - Data entry and reviewing various insurance documents across multiple lines of business. - Completing transactions as needed. - Providing exceptional customer service by assisting both customers and insurance agents over the phone. - Handling both inbound and outbound calls. - Assisting in obtaining the necessary insurance documentation. - Educating callers on the requirements needed to fulfill their loan agreements. Qualifications - High attention to detail required. - Proficiency with Microsoft Office Suite (Word, Excel, Outlook). - 10-key typing: Minimum 35 WPM required. - Reading comprehension: ability to understand and follow company manuals step-by-step. - Working knowledge of Windows computer environment and Office software. - Ability to understand policy forms and coverage descriptions. - Strong organizational skills. - Willingness to attend educational classes is desired. - Skills testing may be required prior to an interview. Requirements - This position requires real-time telephone-based communication with customers as an essential function of the role. - Team members must be able to listen, understand, and verbally respond to customer inquiries over the phone in a timely and professional manner. Benefits - Medical, Dental, and Vision insurance through leading national carriers. - Health Savings Account (HSA) and Flexible Spending Account (FSA) options. - Employer-paid Short-Term Disability. - Employer-paid Life Insurance — 2x your annual salary. - 401(k) with company matching. - 10 paid holidays, plus Floating Holidays and Personal days. - Vacation and Sick time accrual beginning on day one. Schedule and Working Conditions - Monday through Friday, standard business hours (schedule confirmed at time of offer). - Extended viewing of multiple screens for seven or more hours per day. - Extended periods of sitting. - A safe home office or quiet workspace with high-speed, reliable internet connectivity is required. Compensation The starting pay range for this position is $16.00–$16.50 per hour. Actual compensation will be impacted by the successful candidate’s skills, experience, and working location. HUB International is proud to offer a comprehensive total compensation package, including health, dental, vision, life, and disability insurance; FSA and HSA accounts; 401(k); and paid time-off benefits. This is a fully remote position open to candidates located anywhere in the United States. The pay range listed above is provided in compliance with applicable state and local pay transparency laws, including those in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington. Pay ranges are reviewed and updated periodically to reflect market conditions. Equal Opportunity Employer All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.