• Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of our software's functionalities, configurations, and integrations. • Investigate and resolve complex technical issues escalated from Level 1 support, including but not limited to software bugs, integration problems, and data-related issues. • Communicate with customers or end-users in a professional, empathetic, and customer-centric manner, ensuring their technical issues are addressed promptly and effectively. • Accurately document all customer interactions, resolutions, and technical solutions in the support ticketing system, maintaining comprehensive and organised records. • Collaborate closely with Level 1 support agents, product development teams, and other internal departments to escalate and prioritise critical issues and ensure timely resolutions. • Assist in training and mentoring Level 1 support agents, sharing your technical knowledge and best practices to improve their skills and knowledge. • Stay updated with the latest features, updates, and enhancements of our SaaS product, and share this knowledge with the support team and customers. • Ensure that all support interactions meet or exceed established quality and service standards, continuously improving the support process. • Provide valuable feedback to the product development team based on recurring technical issues, customer feedback, and suggestions for product improvement.

• Prospecting and qualifying aircraft owners through warm and cold outreach • Building trust and rapport with high-net-worth clients and business owners • Managing sales pipelines from lead to close with precision and urgency • Running market comps and valuation insights with support from our tools • Negotiating, structuring, and closing aircraft transactions • Leveraging our CRM, systems, and back-end support to stay focused on what you do best: selling

• Diagnosing and repairing hydraulic, mechanical, and electrical issues on heavy equipment • Performing inspections and preventive maintenance • Maintaining accurate service records and reports • Communicate effectively with customers and internal teams • Working independently and managing your schedule efficiently • Maintain truck maintenance, cleanliness, and organization

• Assist with coordinating travel schedules and reservations • Communicate booking confirmations and itinerary updates • Maintain accurate client and reservation records • Provide support before and after travel bookings • Coordinate with travel suppliers as needed • Ensure timely and professional communication