• Lead and grow a team of project managers and coordinators, setting clear expectations and a consistent standards for project delivery across the INDG Fashion vertical. • Own end-to-end delivery of complex, multi-disciplinary projects, ensuring timelines, scope, budget and quality are aligned from kick-off through final delivery. • Define, implement and continuously improve project management best practices, tools and workflows that help teams move faster without compromising quality. • Act as the central connector between CGI, production, technology and client teams, anticipating risks and resolving issues before they impact delivery. • Serve as a senior point of contact for key clients, building trusted, long-term relationships grounded in transparency and reliability. • Translate client goals into clear scopes and actionable project plans, providing strategic input that goes beyond execution. • Partner with sales and account teams to identify upsell and account expansion opportunities and help turn them into concrete outcomes. • Monitor project health and progress closely (resourcing, risks, timelines, and delivery quality) and step in decisively when adjustments are needed. • Own revenue progress tracking, forecasting and reporting alignment with vertical lead and finance teams. • Foster a culture of collaboration, ownership and continuous improvement within the project management team.

• Develop platform-specific social strategies rooted in gaming, streaming, and tabletop culture. • Identify trends, moments, and conversations across Instagram, TikTok, Twitch, YouTube, TikTok, Discord, Reddit, tabletop communities, and emerging platforms. • Brief creative teams with sharp, culturally informed direction that respects the intelligence of gaming and tabletop audiences. • Stay fluent in the evolving landscape of gaming and tabletop platforms, esports, streaming tools, organized play, and creator economies. • Build and maintain content calendars that balance planned campaigns with real-time cultural relevance. • Own calendar development and management across planned, reactive, and evergreen content. • Own day-to-day publishing — trafficking and uploading assets across owned channels (Instagram, TikTok, YouTube, Facebook, X). • Manage daily community presence and brand voice across owned channels and community spaces like Discord. • Monitor community sentiment and engage authentically, keeping the brand credible in spaces that reward it and punish anything that isn't. • Develop measurement frameworks that go beyond vanity metrics to demonstrate real impact. • Translate platform analytics and audience insights into actionable strategic recommendations. • Deliver mid- and post-campaign reporting, and adapt strategy based on what the data shows. • Collaborate with creators, streamers, and influencers — managing partnerships from outreach through execution. • Support social planning and on-the-ground coverage for live events and key release moments. • Participate in a weekly internal scrum and weekly client status meeting, supplemented by ad hoc working sessions and written communication. • Present strategies and results to clients with clarity and confidence.

• Lead live virtual and onsite training sessions across clinical and operational user groups • Deliver role-based enablement that drives proficiency and reinforces best practices • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours • Own go-live training execution to ensure customer readiness and successful launches • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids • Customize training based on clinical workflows, customer use cases, and user roles • Serve as a product expert across Latent’s features, workflows, and applied use cases • Assess customer training needs and recommend the right mix of live and asynchronous learning • Collect feedback and iterate on training programs to continuously improve quality and impact • Partner with Implementation and Account Management to align training with customer goals • Share frontline insights to inform product improvements and enablement strategy

• Completing credible and well-supported valuations for residential properties • Managing assignments efficiently while maintaining quality and compliance • Utilizing available tools and resources to streamline workflow • Maintaining clear and professional communication with clients when needed • Staying up to date with industry regulations and best practices