YC W23. We're hiring!
Customer Enablement Trainer
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Enablement Trainer
Latent
• Lead live virtual and onsite training sessions across clinical and operational user groups • Deliver role-based enablement that drives proficiency and reinforces best practices • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours • Own go-live training execution to ensure customer readiness and successful launches • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids • Customize training based on clinical workflows, customer use cases, and user roles • Serve as a product expert across Latent’s features, workflows, and applied use cases • Assess customer training needs and recommend the right mix of live and asynchronous learning • Collect feedback and iterate on training programs to continuously improve quality and impact • Partner with Implementation and Account Management to align training with customer goals • Share frontline insights to inform product improvements and enablement strategy
Job Requirements
- 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
- Experience training clinicians or healthcare operational users strongly preferred
- Background in implementation, customer success, or clinical education is a plus
Benefits
- Competitive compensation, equity, and benefits
- Work alongside leading experts in AI, healthcare, and product innovation
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