• Manage end-to-end freight forwarding operations across air, sea, and land transport modes • Create shipments in internal logistics systems and manage daily ETD and ETA updates • Track shipment progress daily and proactively resolve any transit delays or disruptions • Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery • Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists • Review customs paperwork to ensure full accuracy and compliance with trade regulations • Liaise with customs brokers and regulatory authorities to meet local and international trade requirements • Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates • Provide regular status updates and operational reporting on shipment progress to stakeholders • Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows • Maintain strong, professional relationships with key logistics partners and external stakeholders • Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges

- Process new customer orders received via email, phone, dropshipping, and EDI channels - Manage end-to-end order-to-cash tasks and activities, including processing, warehouse requests, transport requests, and handling invoice or credit issues - Assist in managing back orders and hold orders to ensure comprehensive end-to-end order management - Perform system order updates, amendments, and manage operational system steps requiring non-automated actions - Handle booking administration, delivery window coordination, and pre-booking tasks for deliveries - Manage primary communication platforms daily, including MS365 email and the Zendesk Suite - Respond efficiently to customer and consumer enquiries across Zendesk, email, voice messaging, live chat, and social media channels - Prepare for future expansions into direct consumer contacts and enquiries via messaging apps and chat tools - Follow up on internal requests such as proof of delivery tracking updates, warehouse requests, and carrier assistance requests - Conduct thorough claims investigations and complete end-to-end claims processing - Identify, investigate, and resolve transport issues, logistics delays, and customer returns - Address and resolve warranty and claim enquiries within the approved company delegation of authority - Communicate effectively, professionally, and transparently with both internal stakeholders and external customers - Maintain strong performance KPIs based on workload attended to within SLA, aiming for an output-driven 24-hour turnaround on emails - Adopt a continuous improvement mindset, providing constructive feedback and participating in workshops to optimize functional workflows

• Lead, coach and support a small team of SEA Managers with a focus on feedback, professional growth and high standards. • Manage a small number of SEA accounts while supporting the wider team with technical guidance and expertise. • Prioritize, delegate and empower, setting clear ownership and accountability across your team. • Act as the SEA subject matter expert, developing best practices and frameworks while driving knowledge sharing across the team. • Own the SEA technology stack and lead the adoption of new tools, platform features and automation opportunities. • Act as the primary point of contact with Google, Microsoft and other SEA partners. • Support performance investigations and root cause analysis, providing SEA expertise where needed. • Collaborate closely with Vertical Managers and stakeholders, ensuring SEA best practices support business objectives and future growth.

• Serve as a core member of the EC team responsible for day-to-day delivery of the Ameren Illinois Fleet Assessment Program. • Conduct outreach, including phone calls, emails, meetings, and follow-ups, to build a pipeline of program participants. • Support participants in collecting and processing fleet data, including: vehicle inventories, usage patterns, fuel consumption, and maintenance costs, to support comprehensive fleet assessments. • Develop total cost of ownership (TCO) fleet analysis models using the EC’s DRVE tool, review findings with participants, and support decision-making on vehicle prioritization and procurement options. • Track participant progress and support ongoing monitoring of projects to ensure alignment with program goals and timelines. • Provide hands-on support to participating communities and partners as they move from planning to implementation, coordinating closely with Ameren Illinois staff. • Build and maintain strong working relationships with partners across government, utilities, academia, business, and nonprofit sectors. • Facilitate meetings, workshops, and planning sessions with program participants and stakeholders. • Present and represent EC at conferences, webinars, and stakeholder convenings, including developing presentations and highlighting successful implementation narratives. • Facilitate information sharing and connections among stakeholders to advance best practices, program design, and knowledge transfer. • Track relevant federal, state, and local transportation electrification policies, funding opportunities, and industry developments. • Review and synthesize guidance and program documentation to inform outreach, planning, and implementation. • Develop materials such as fact sheets, briefing memos, slide decks, and implementation resources. • Collaborate across EC teams, including Policy, Freight, and Campaigns, on joint tasks, deliverables, and projects. • Support execution and management of EC projects and programs by establishing and monitoring outcomes, deliverables, staffing plans, timelines, and budgets. • Provide regular updates to project partners and relevant stakeholders (e.g., funding organizations, interested parties, government agencies, etc.). • Contribute to monitoring, evaluation, and documentation of program outcomes, lessons learned, and best practices. • As needed, support proposal development and funder and/or client reporting processes including content development, editing, and facilitation of collaborative planning sessions with external partners and internal team members.