A Global Human Capital Consulting & Outsourcing Company that partners with clients to develop the best talent pipelines
Customer Support, German
Location
Portugal
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support, German
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
• Communicate effectively with German-speaking customers by phone, email and chat to clarify questions and provide support. • Ensure a high level of customer satisfaction by understanding and meeting customer needs quickly and professionally. • Resolve customer issues using problem-solving skills and by collaborating with relevant internal teams. • Maintain accurate, detailed records of customer interactions in our customer relationship management (CRM) system. • Stay informed about the company's products, services and policies to serve customers effectively. • Contribute to a positive team environment and share insights to improve overall customer support quality.
Job Requirements
- Fluent in spoken and written German.
- Strong communication and interpersonal skills.
- Customer-focused.
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