A Global Human Capital Consulting & Outsourcing Company that partners with clients to develop the best talent pipelines
Team Leader – Turkish, English
Location
Greece
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Team Leader – Turkish, English
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
• Manage a group of around 10 to 12 remote support agents • Act as the main point of contact for your team • Offer coaching and support on day-to-day challenges • Monitor and drive performance metrics (KPIs) • Conduct training on tools, soft skills, and support channels • Collaborate with departments like Training, Quality Assurance, and HR • Conduct interviews and support onboarding for new members
Job Requirements
- Proficient in Turkish (C1 or higher) and English (B2+)
- Minimum 1 year of experience leading a team in a customer support or contact center environment
- Confident with contact center metrics and performance tracking
- Comfortable adapting to change in a fast-paced setting
- Bonus if you have an interest in gaming or tech support
Benefits
- Remote work
- Coaching and training initiatives
- Opportunities for personal growth and career advancement
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