Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

A Global Human Capital Consulting & Outsourcing Company that partners with clients to develop the best talent pipelines

Team Leader – Turkish, English

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2021H1B SponsorCompany SiteLinkedIn

Location

Greece

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree1 yr expTurkishEnglish

Job Description

Team Leader – Turkish, English

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

• Manage a group of around 10 to 12 remote support agents • Act as the main point of contact for your team • Offer coaching and support on day-to-day challenges • Monitor and drive performance metrics (KPIs) • Conduct training on tools, soft skills, and support channels • Collaborate with departments like Training, Quality Assurance, and HR • Conduct interviews and support onboarding for new members

Job Requirements

  • Proficient in Turkish (C1 or higher) and English (B2+)
  • Minimum 1 year of experience leading a team in a customer support or contact center environment
  • Confident with contact center metrics and performance tracking
  • Comfortable adapting to change in a fast-paced setting
  • Bonus if you have an interest in gaming or tech support

Benefits

  • Remote work
  • Coaching and training initiatives
  • Opportunities for personal growth and career advancement

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