• Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages. • Engaging Conversations: Ask thoughtful, open-ended questions to better understand each prospective client’s goals, needs, and health history. • Scheduling Support: Use tools like Calendly to coordinate consultations for those who prefer a phone conversation. • Accurate Documentation: Record key information in our CRM and scheduling systems (training provided). • Relationship-Centered Approach: Build rapport through empathy and active listening—making clients feel heard, supported, and never rushed. • Follow-Up Touchpoints: Provide friendly, personalized follow-ups when clients need more information or encouragement to schedule.

• Serve as a core member of the senior leadership team • Develop and execute a unified operational strategy • Ensure the organization's infrastructure and resources are resilient and optimized • Collaborate with senior leadership to set organizational priorities • Act as the steward of organizational health • Safeguard financial assets and ensure compliance with regulatory requirements • Lead, mentor, and empower a high-performing team in operational leadership

• Build a trusting remote relationship with patients • Conduct live medical consultations via video teleconsultation • Provide professional health advice via medical chat • Answer everyday health questions with "Mo", our AI health companion • Participate in personalized preventive programs

• Deliver high-quality, person-centered Medical Nutrition Therapy (MNT) for patients with chronic and complex conditions including diabetes, cardiovascular disease, kidney disease, obesity, cancer, and gastrointestinal disorders • Complete comprehensive virtual assessments and develop individualized nutrition care plans based on patient needs, preferences, and goals • Write nutrition prescriptions tailored to clinical diagnoses and promote sustainable behavior change • Document all patient interactions in the electronic health record (EHR) clearly and promptly • Collaborate with care teams, including physicians and health coaches, to support coordinated patient care • Participate in content development for education, engagement, and outreach • Engage in continuous quality improvement and innovation of care delivery • Apply current nutrition research and evidence-based practices in patient care • Maintain required professional credentials, licensing, and ongoing education • Participate in cross-functional meetings and contribute to strategic projects when appropriate