• Respond to customer inquiries via phone, email, and chat. • Provide accurate information regarding products and services. • Resolve customer concerns efficiently and professionally. • Maintain accurate records in the CRM system. • Collaborate with internal teams to ensure customer satisfaction. • Meet quality and performance standards.

• Communicate professionally with clients and customers • Answer general questions and provide information regarding available services • Schedule, confirm, and coordinate virtual appointments • Assist with customer follow-ups when necessary • Maintain accurate customer records and account information • Update internal systems and databases • Document interactions and important customer information • Ensure a professional and positive experience during all customer interactions • Work closely with team members and supervisors to support daily operations • Follow company procedures and communication standards

• Serve as a primary point of contact for technical product support • Respond promptly and professionally to product support inquiries • Provide advanced troubleshooting support for medical devices and software applications • Collaborate cross-functionally with various teams to investigate and resolve product-related issues • Maintain accurate support tickets and documentation • Assist with product launches and software updates

Role Description - Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements. - Resolve customer issues and provide efficient, effective solutions in accordance with established protocols. - Document all customer interactions and maintain accurate records within the support management system. - Identify and escalate complex issues to appropriate departments or senior personnel following established procedures. - Follow up with customers to confirm complete resolution of reported concerns. - Maintain professional demeanor while managing multiple concurrent customer requests. - Uphold professional standards within the team and share best practices with colleagues. - Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores. - Provide management with documented feedback on recurring customer concerns and product improvement recommendations. Qualifications - Fluent proficiency in German (written and spoken); English language proficiency is advantageous. - Demonstrated professional experience in customer support or customer service operations. - Strong communication and interpersonal skills with the ability to maintain composure under pressure. - Excellent problem-solving capabilities and meticulous attention to detail. - Proficiency with computer systems and Customer Relationship Management (CRM) platforms. - Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment. - Demonstrated empathy and patience in customer interactions. - High school diploma or equivalent qualification. Requirements - Professional experience with ticketing systems or established knowledge of customer support best practices. - Additional language competencies, including English or other European languages. Benefits - Schedule 9:00 - 21:30 (8 hours rotational shift). - Work remotely. - Time Type: Full time.