• Providing outstanding customer service to our families over the phone • Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule • Coordination of information between referring physicians, insurance companies, and our own treatment clinics • Review cost share amounts, co-payments and financial responsibility with our families • Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

• Respond to customer inquiries via phone, email, and chat. • Provide accurate information regarding products and services. • Resolve customer concerns efficiently and professionally. • Maintain accurate records in the CRM system. • Collaborate with internal teams to ensure customer satisfaction. • Meet quality and performance standards.

• Communicate professionally with clients and customers • Answer general questions and provide information regarding available services • Schedule, confirm, and coordinate virtual appointments • Assist with customer follow-ups when necessary • Maintain accurate customer records and account information • Update internal systems and databases • Document interactions and important customer information • Ensure a professional and positive experience during all customer interactions • Work closely with team members and supervisors to support daily operations • Follow company procedures and communication standards

• Serve as a primary point of contact for technical product support • Respond promptly and professionally to product support inquiries • Provide advanced troubleshooting support for medical devices and software applications • Collaborate cross-functionally with various teams to investigate and resolve product-related issues • Maintain accurate support tickets and documentation • Assist with product launches and software updates