• Responsible for supporting the vendor services teams by providing daily traffic schedule reports • Reviewing open orders • De-escalating issues from vendors • Review/Update/approve Ship Override orders queued • Review CRM Sales Contracts- Redact/Upload/Update VMS Notes • Handle license discipline and expirations notifications received from the Appraisal Subcommittee website • Review/Process CRM queues request Vendor files, Vendor Apps, • Vendor support, Encompass order shipped, HW mailing • Maintain/Update vendor information within individual profiles • Process manual order entry for clients • May be responsible for processing vendor backgrounds, pending authorizations • May be responsible for client exclusionary list • Process new vendor onboarding documents • Support Vendor relations, Assigners, Status, Revisions and other staff as needed • Provide support to internal external clients based on client or company needs • Handle inbound client customer phone calls via Finesses • Respond to phone calls or emails regarding appraisal reports and processes • Trouble shoot issues with borrower mailing queue and submit helpdesk tickets as needed • Monitor Unpaid Orders queue • Perform clerical duties • Update client order submitted via Encompass • Update attendance hotline daily • Support Sales Department fee quotes • Support Wells Fargo fee quotes • Other duties as assigned, including cross training

• Operates computer equipment for scheduled, special, and test programs. • Prepares daily, weekly, monthly, quarterly, and EOY operation schedules and reports, analyzing projects to determine best schedule for production. • Receives and transmits data among third parties and monitors production processing. • Monitors printing systems so that the files are ready to be printed. • Works with external hardware and software vendors to schedule maintenance, software/hardware updates or changes. • Records and logs all production job errors, warning and operations problems. • Communicates with appropriate Information Technology staffing concerning job scheduling, production status, and equipment/program malfunctions. • Maintain Operational and Computer Room documentation for internal and external audit requirements. • Perform other duties as directed.

• Contact consumers to discuss outstanding accounts • Skip tracing to locate contact information and assets • Negotiate repayment plans tailored to consumers' financial circumstances • Maintain detailed records of all account interactions and progress

• Lead/support installation, commissioning, and upgrades of equipment on-site • Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues • Provide technical guidance and training to field technicians and customers • Deliver remote support via phone/email to ensure fast issue resolution • Maintain accurate service reports, documentation, and system records • Collaborate with engineering and cross-functional teams for continuous improvement • Ensure compliance with all safety standards and procedures