• Lead/support installation, commissioning, and upgrades of equipment on-site • Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues • Provide technical guidance and training to field technicians and customers • Deliver remote support via phone/email to ensure fast issue resolution • Maintain accurate service reports, documentation, and system records • Collaborate with engineering and cross-functional teams for continuous improvement • Ensure compliance with all safety standards and procedures

• Repairs, machine installations and spare parts management • Commissioning/start-up of simple and/or complex equipment • Management of resources related to the role (vehicle, tools, etc.) • Preparation of intervention reports • Carrying out repair, maintenance and commissioning interventions • Determine the type of intervention (repair/troubleshooting, maintenance, etc.), the number of machines, and the intervention conditions (working at height, heat, chemicals, electrical work, etc.) • Prepare spare parts based on the machine type and the type of intervention • Install and commission simple equipment • Provide customer training on simple and/or complex equipment • Ensure suitable working conditions for interventions (clean area, safety measures); if not met, request that these be arranged directly with the client or via your supervisor • Identify upcoming needs/interventions to trigger the preparation of a quotation • Manage spare parts inventory • Keep work equipment in good condition or arrange repairs if necessary (vehicle, phone, computer, toolbox, etc.) • Support customer service in case of customer requests/complaints/disputes.

• Repair and installation of machines and management of spare parts • Commissioning and start-up of simple and/or complex equipment • Management of job-related resources (company vehicle, tools, etc.) • Preparation of intervention reports • Performing troubleshooting, maintenance, and commissioning interventions • Review the schedule provided by the customer service team • Determine the type of intervention (repair, maintenance, etc.), the number of machines, and the intervention conditions • Prepare spare parts according to the machine type and the type of intervention • Regularly participate in site coordination meetings during the installation of complex equipment • Act as the technical point of contact on site during equipment installation • Install and commission simple and/or complex equipment • Provide customer training on simple and/or complex equipment • Complete intervention reports to trigger spare parts orders • Verify spare parts availability via physical stock • Administrative and equipment follow-up • Organize/plan your working day • Keep work equipment in good condition

• Manage incoming client contacts and escalations with compassion and proactivity • Own the Stakeholder Experience by liaising with diverse Helpdesks • Coordinate regular calls with the client, for refills and upgrades to product accessories • Process both client-generated and internally-generated service request tickets • Administrative support to certify client details