• Operates computer equipment for scheduled, special, and test programs. • Prepares daily, weekly, monthly, quarterly, and EOY operation schedules and reports, analyzing projects to determine best schedule for production. • Receives and transmits data among third parties and monitors production processing. • Monitors printing systems so that the files are ready to be printed. • Works with external hardware and software vendors to schedule maintenance, software/hardware updates or changes. • Records and logs all production job errors, warning and operations problems. • Communicates with appropriate Information Technology staffing concerning job scheduling, production status, and equipment/program malfunctions. • Maintain Operational and Computer Room documentation for internal and external audit requirements. • Perform other duties as directed.

• Contact consumers to discuss outstanding accounts • Skip tracing to locate contact information and assets • Negotiate repayment plans tailored to consumers' financial circumstances • Maintain detailed records of all account interactions and progress

• Lead/support installation, commissioning, and upgrades of equipment on-site • Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues • Provide technical guidance and training to field technicians and customers • Deliver remote support via phone/email to ensure fast issue resolution • Maintain accurate service reports, documentation, and system records • Collaborate with engineering and cross-functional teams for continuous improvement • Ensure compliance with all safety standards and procedures

• Repairs, machine installations and spare parts management • Commissioning/start-up of simple and/or complex equipment • Management of resources related to the role (vehicle, tools, etc.) • Preparation of intervention reports • Carrying out repair, maintenance and commissioning interventions • Determine the type of intervention (repair/troubleshooting, maintenance, etc.), the number of machines, and the intervention conditions (working at height, heat, chemicals, electrical work, etc.) • Prepare spare parts based on the machine type and the type of intervention • Install and commission simple equipment • Provide customer training on simple and/or complex equipment • Ensure suitable working conditions for interventions (clean area, safety measures); if not met, request that these be arranged directly with the client or via your supervisor • Identify upcoming needs/interventions to trigger the preparation of a quotation • Manage spare parts inventory • Keep work equipment in good condition or arrange repairs if necessary (vehicle, phone, computer, toolbox, etc.) • Support customer service in case of customer requests/complaints/disputes.