• Handle an average of 150 inbound leads per month with motivated real-time car buyers • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes • Provide expert advice and recommendations to our customers and clients • Close sales at a strong conversion rate from your high inbound lead flow (no cold calling) • Foster an unmatched customer experience at every touchpoint

• Provide high-level functional guidance on P&C product development, underwriting, and claims optimization for both personal and commercial lines • Lead/Advise on the implementation and migration of core insurance platforms (e.g., Guidewire, Duck Creek, or proprietary systems), ensuring business requirements align with technical capabilities • Ensure products and processes comply with California-specific mandates, including wildfire mitigation pricing, Prop 103 requirements, and CDI rate-filing changes • Map "As-Is" vs. "To-Be" business workflows to eliminate operational friction and improve the Combined Ratio • Evaluate and integrate emerging Insurtech solutions, focusing on AI-enabled straight-through processing (STP) and advanced catastrophe (CAT) response modeling • Translate complex insurance concepts into actionable technical specifications for engineering teams and present strategic roadmaps to executive leadership

• Inbound telephone customer service to identify the needs of clients of a mobile technology insurance provider, clarify doubts, and resolve their requests. • The specialist must identify the customer’s need and provide a practical and objective solution, following the product and/or service procedures. • Each call may involve different types of situations raised by the customer. • Use systems to register interactions and manage service processes. • Demonstrate empathy in every customer interaction.

Role Description We are seeking an experienced Patient Transportation & Insurance Verification Specialist to support the authorization and verification of patient transport services. This role goes beyond basic dispatching. It requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities - Verify patient insurance coverage for transportation services - Coordinate with in-network transportation providers to arrange patient rides - Manage complex booking scenarios requiring problem-solving and alternative solutions - Ensure all possible options are exhausted to secure transport for patients - Communicate effectively with medical insurance providers, patients, and internal teams - Maintain accurate records of bookings, verifications, and communications - Take ownership of cases from initiation through to successful resolution Qualifications - Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation - Strong understanding of US healthcare or insurance-related workflows and healthcare transportation - Exceptional English communication skills - Proven ability to think critically and resolve complex coordination challenges - Strong organizational and time management skills - Client-service mindset with a proactive, solutions-driven approach - Ability to work independently and take ownership of tasks If you are not contacted within 14 working days, please consider your application unsuccessful.