• Inbound telephone customer service to identify the needs of clients of a mobile technology insurance provider, clarify doubts, and resolve their requests. • The specialist must identify the customer’s need and provide a practical and objective solution, following the product and/or service procedures. • Each call may involve different types of situations raised by the customer. • Use systems to register interactions and manage service processes. • Demonstrate empathy in every customer interaction.

Role Description We are seeking an experienced Patient Transportation & Insurance Verification Specialist to support the authorization and verification of patient transport services. This role goes beyond basic dispatching. It requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities - Verify patient insurance coverage for transportation services - Coordinate with in-network transportation providers to arrange patient rides - Manage complex booking scenarios requiring problem-solving and alternative solutions - Ensure all possible options are exhausted to secure transport for patients - Communicate effectively with medical insurance providers, patients, and internal teams - Maintain accurate records of bookings, verifications, and communications - Take ownership of cases from initiation through to successful resolution Qualifications - Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation - Strong understanding of US healthcare or insurance-related workflows and healthcare transportation - Exceptional English communication skills - Proven ability to think critically and resolve complex coordination challenges - Strong organizational and time management skills - Client-service mindset with a proactive, solutions-driven approach - Ability to work independently and take ownership of tasks If you are not contacted within 14 working days, please consider your application unsuccessful.

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

Title: Trust Examiner Location: NC United States Job Description: remote type Remote time type Full time job requisition id JR-118378 Agency NC Office of the Commissioner of Banks   Division NC Office of the Commissioner of Banks   Job Classification Title OCOB Financial Examiner (NS)   Position Number 65036046   Grade 30005003   About Us The N.C. Office of the Commissioner of Banks (NCCOB) is responsible for the chartering and regulation of North Carolina's state banks, trust companies, mortgage companies, as well as registration and licensing of various financial institutions operating in North Carolina.  Our mission is to promote and maintain the strength and fairness of the North Carolina financial services marketplace through the supervision and regulation of financial service providers in that marketplace.   Description of Work NCCOB is seeking a mid-level (journey) examiner for our Trust Exam Team. A Trust Examiner gathers, organizes, and analyzes industry information, draws conclusions, and documents findings to assess accuracy, validity and integrity of records of trust departments of banks and trust companies chartered in the state of North Carolina. Financial stability is assessed for trust companies. Steps in this process require: * knowledge of trust laws and regulations; * knowledge of fiduciary standards and best practices; * gathering and analyzing industry information (identifying issues and exposure to risk); * determining noncompliance with internal policies and/or violations of laws; * preparing written reports; * consulting with managers at trust departments/trust companies; * recommending corrective actions. Examiners maintain confidentiality and discretion while conducting business, work in a team environment, and adapt to change and circumstances. If no journey level (mid-level) applicants are identified, contributing level (entry-level) applicants will be considered.   Knowledge Skills and Abilities/Management Preferences - Must have a working knowledge of trust activities and pertinent laws and regulations, including applicable state and federal banking laws and regulations. - Ability to learn laws, rules, regulations, industry standards, and accounting/reporting processes applicable to trust departments/trust companies. - Ability to apply this knowledge to analyze financial records of trust departments/trust companies and identify areas of risk, material deficiencies, and violations of state and federal laws and regulations. - Ability to present concise, comprehensive, and accurate findings through both written products and oral presentation. - Proficient in the use of technology (e.g., Word, Excel, PowerPoint and Outlook).   Preference will be given to applicants with the following designations: Certified Trust and Financial Advisor (CTFA), Certified Internal Auditor (CIA), Certified Trust Auditor (CTA), Certified Financial Planner (CFP), Certified Public Accountant (CPA), and/or Certified Financial Examiner (CFE).   Recruitment range: $50,000 to $90,000   We trust our employees to be self-motivated and successful in hybrid/remote roles.  NCCOB is a remote-first agency.  Your duty station is your home and examiners can reside anywhere in the state of NC. Examiner positions require 40-50% overnight travel from your duty station, depending on your work assignment.  You will travel all over North Carolina and see places you have never seen.  You will also participate in some out of state travel.  Examiners work a Monday-Thursday, 10-hour day schedule.     Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.   Graduation from a four-year college or university with a major in Trust/Investment Management, Business Administration, or Accounting with a minimum of two courses of accounting and two courses of fiduciary law OR four (or more) recent years' experience as a financial institution examiner/auditor, a financial institution trust officer, or an equivalent combination of training and experience.   EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.