• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments • Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information • Collect complete and accurate patient demographic and insurance information • Obtain insurance cards from patients and verify acceptance prior to scheduling • Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance • Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling • Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance • Create and maintain patient charts with a high level of accuracy and attention to detail • Ensure all patient data is documented correctly to support clinical and billing workflows • Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads

• Identify patients requiring insurance authorization by auditing patient files and pulling relevant reports. • Submit accurate and timely authorization requests, including additional visit requests, start date modifications, and expiration extensions, while following payer-specific protocols (e.g., ASH, OPAP, Carelon, MDIPA, Highmark, etc). • Use evaluative notes in chronological order, adjusting dates when necessary to support authorization submissions when re-evaluations are missing. • Double-check visit counts and date ranges to prevent gaps or overlaps in authorized care. • Avoid requesting unauthorized codes (e.g., initial evals for ASH) and adhere to insurance-specific submission guidelines. • Document each submission in both the authorization spreadsheet and patient chart, including the number of visits requested, start/end dates, and the DOS of the supporting eval or re-eval note. • Retrieve and upload all authorization responses, including approvals and denials, to patient charts and the appropriate lockboxes; update the auth spreadsheet and sync visits accordingly. Immediately notify the Front Office Coordinator (FOC) and Regional Office Manager (ROM) of any denials to prevent uncovered visits. • Carefully audit charts to ensure authorizations are accurately linked to each date of service (DOS); apply retroactive authorizations as needed using proper syncing protocols.

• Management trainees undergo training that will enable them to advance to management positions • They work closely with senior personnel, learning techniques and gaining the knowledge required to run a branch/department/team smoothly • Management Trainees may be asked to maintain sales responsibilities for a select group of assigned customers • Management Trainees will deliver presentations and complete evaluations • The job performance of the Management Trainee will be evaluated based upon their effectiveness in executing the duties and responsibilities listed below

• Identify, develop, and maintain collaborative relationships with current and future national and regional key opinion leaders, speakers and investigators through meaningful scientific exchange • Stay informed of medical and scientific developments in Dermatology and related fields by continuously reviewing relevant literature, monitoring competitor activities, networking with experts, and attending relevant conferences • Support national and regional scientific congresses with KOL engagements, poster /abstract coverage, booth staffing, and company debriefs • Provide internal stakeholders with feedback and actionable insights from interactions and discussions with HCPs • Identify, engage, and support investigators and site staff of high-impact, high-performing clinical research sites for Oruka’s clinical development programs