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Patient Intake and Scheduling Coordinator
Location
Philippines
Posted
2 days ago
Salary
₱30K - ₱34.5K / month
Seniority
Senior
Job Description
Patient Intake and Scheduling Coordinator
SuperStaff
• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments • Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information • Collect complete and accurate patient demographic and insurance information • Obtain insurance cards from patients and verify acceptance prior to scheduling • Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance • Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling • Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance • Create and maintain patient charts with a high level of accuracy and attention to detail • Ensure all patient data is documented correctly to support clinical and billing workflows • Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads
Job Requirements
- Excellent customer service and patient communication skills
- Strong verbal and written English skills for daily interaction with patients and internal teams
- Proven ability to multitask in a fast-paced, patient-facing environment
- Strong organizational skills to ensure timely follow-ups and accurate scheduling
- High attention to detail and commitment to accuracy in data entry and documentation
- Experience in healthcare intake, patient scheduling, or medical front-desk operations (Preferred)
- Familiarity with insurance verification processes (Preferred)
- Experience working with EMR or patient management systems (Preferred)
- High school diploma or equivalent required
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Differential
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- NIGHT SHIFT
- WORK FROM HOME
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