• Act as the primary technical liaison between Cority Client Service Consultants and clients during a project • Liaise with product/programming and consulting team to expedite resolution of high priority issues identified during the implementation ensuring client satisfaction and delivery of resolved technical issues or new enhancements required for a client’s Go Live • Assist in client business process review sessions (on-site or remote), provide support for any in-scope technical requirements, and assist in development of any project documentation • Provide Technical Subject Matter Expertise for implementing the Cority application to meet client requirements regarding application authentication (SSO, LDAP, LDAPS, MFA), Data Clean-up tasks for historical data (Web Service tools or SQL Scripts) • Define and document technical requirements in the form of Change Requests (Change Control Documentation) when applicable • Conduct System Administrator and advanced Business Intelligence Reporting training sessions for client system administrators and other technical leads • Provide application enhancement suggestions to Product Management for the core product

• Act as the primary technical liaison between Cority Client Service Consultants and clients during a project. • This includes but is not limited to project meetings where technical discussions regarding database conversion (data mapping development and support to programming for SQL Script writing), review of client legacy systems for integration to Cority via proprietary web service tools, advanced security configuration, defining workflow logic through business rule and advanced report development. • Liaise with product/programming and consulting team to expedite resolution of high priority issues identified during the implementation ensuring client satisfaction and delivery of resolved technical issues or new enhancements required for a client’s Go Live. • Assist in client business process review sessions (on-site or remote), provide support for any in-scope technical requirements, and assist in development of any project documentation. • Provide Technical Subject Matter Expertise for implementing the Cority application. • Define and document technical requirements in the form of Change Requests (Change Control Documentation) when applicable. • Conduct System Administrator and advanced Business Intelligence Reporting training sessions for client system administrators and other technical leads. • Provide application enhancement suggestions to Product Management for the core product.

• Understand the connections between the EHSQ suites in Cority and can demonstrate knowledge effectively to clients. • Have a strong commitment to service excellence and stay up to date on new features. • Instil confidence in clients and build meaningful trust relationships both internally and externally. • Demonstrate project budget awareness, responsiveness, and professionalism, and have exceptional written and verbal communication skills. • Meet or exceed an average annual chargeable utilization of 70%. • Act as a liaison between Cority and clients in all assigned projects and initiatives. • Lead and support project implementations following pre-defined implementation methodology, which includes configuring the application, training clients, testing, and note taking. • Work closely with the Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team. • Interact with and support other departments (including, but not limited to, Sales, Customer Success, Customer Support, Engineering, Product). • Establish, with the client team and Cority Project Manager, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. • Update timesheets and project bookings daily and submit timesheets for approval at the end of each week. • Actively participate in the Cority PS Peer Training program.

Role Description We're a growing remote travel team looking for a detail-oriented, client-focused professional to join us as a Remote Destination Planning Specialist. In this role you'll work directly with clients to help them discover, plan, and book their ideal destinations, handling everything from initial research and itinerary development to booking coordination and pre-departure follow-up. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required. Must be authorized to work in the United States, United Kingdom, Australia, LATAM, or Spain. Key Responsibilities - Consult with clients to understand their destination preferences, travel style, and budget. - Research destinations, accommodations, activities, and travel options tailored to each client. - Build detailed itineraries and present well-organized destination proposals. - Coordinate bookings for flights, hotels, tours, and experiences. - Provide accurate information on destination requirements, entry documentation, and travel policies. - Conduct proactive follow-ups with clients ahead of their departure dates. - Stay current on destination trends, supplier offers, and travel industry updates. Qualifications - Clear, professional communicator, written and verbal. - Naturally curious with strong research skills and attention to detail. - Organized and reliable with the ability to manage multiple clients independently. - Comfortable using digital tools, booking platforms, and online systems. - Customer service or hospitality background preferred, travel experience not required. - Must be authorized to work in the US, UK, Australia, LATAM, or Spain. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - 100% remote with flexible scheduling. - Full onboarding and structured ongoing support. - Travel industry perks and exclusive supplier discounts. - Stable, growing team with real advancement opportunities.