Role Description As a Senior IT Business Systems Analyst Consultant, you will serve as a strategic bridge between business stakeholders and technology teams, helping our client identify opportunities to improve business processes, enhance technology solutions, and deliver meaningful outcomes. You will lead complex initiatives spanning multiple business units and technology domains, translating business objectives into scalable, compliant, and sustainable solutions. In this role, you will partner closely with product owners, business leaders, technology teams, and external vendors to define requirements, evaluate solution options, and guide initiatives from concept through implementation. You will provide leadership throughout the software development lifecycle, helping teams navigate ambiguity, manage competing priorities, and deliver solutions that align with organizational goals. This position requires a blend of technical expertise, business acumen, and strong stakeholder management skills, making you a trusted advisor across both business and technology functions. Key Responsibilities: - Partner with business and technology stakeholders to identify opportunities for process improvement and technology enablement - Lead requirements gathering efforts through workshops, interviews, process modeling, and stakeholder collaboration - Translate business needs into detailed functional and non-functional requirements, user stories, and solution specifications - Support business case development, solution evaluations, vendor assessments, and technology selection activities - Facilitate roadmap planning and prioritization efforts with product owners and business leaders - Analyze complex business processes and recommend solutions that improve efficiency, compliance, and customer experience - Manage and support enterprise applications, including configuration, workflow optimization, reporting, and user access management - Collaborate with development, infrastructure, security, and operations teams to ensure successful solution delivery - Create and maintain technical documentation, process flows, system models, user guides, and operational procedures - Coordinate testing activities, including test planning, user acceptance testing, defect resolution, and stakeholder signoff - Support software releases, upgrades, and lifecycle management activities across development, testing, and production environments - Ensure solutions align with cybersecurity, privacy, regulatory, and compliance requirements - Build and maintain strong relationships with vendors and third-party technology providers - Mentor junior analysts and contribute to the continuous improvement of business analysis practices and standards Qualifications - Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or equivalent professional experience - 7+ years of experience as a Business Systems Analyst, Business Analyst, or similar technology-focused role - Experience supporting complex enterprise software platforms and business-critical systems - Strong understanding of the Software Development Lifecycle (SDLC) and experience working across Agile, Scrum, Lean, Waterfall, or hybrid delivery models - Experience gathering, documenting, and managing business, functional, and technical requirements - Demonstrated ability to facilitate workshops, lead stakeholder discussions, and build consensus across diverse teams - Experience developing business cases, evaluating solution options, and supporting vendor selection processes - Strong analytical and problem-solving skills with the ability to assess business impacts and recommend practical solutions - Advanced experience with SQL and data analysis techniques - Familiarity with cloud-based technologies and modern application environments - Experience with Agile planning and collaboration tools such as Azure DevOps, Jira, or similar platforms - Knowledge of software testing methodologies, user acceptance testing, and production support processes - Strong communication and presentation skills, with the ability to effectively engage technical and non-technical audiences - Ability to manage multiple priorities while maintaining attention to detail in fast-paced environments Requirements - Advanced degree in a related field - Experience within highly regulated industries such as financial services, banking, healthcare, or insurance - Familiarity with application monitoring and troubleshooting tools such as Splunk, AppDynamics, or similar platforms - Experience supporting SaaS, PaaS, and cloud-native technology solutions - Knowledge of cybersecurity, privacy, and regulatory compliance requirements - Experience mentoring junior analysts and leading cross-functional initiatives - Project management or business analysis certifications (CBAP, PMI-PBA, PMP, or similar) Benefits - The annual salary range for this role is $120,000-$160,000. - Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload. Company Description Kalles Group is an equal-opportunity employer and does not discriminate on the basis of creed, nationality, race, ethnicity, disability, gender, or other protected class.

Job Description This job is located in Charlotte, North Carolina. Remote work is considered. We are expanding our DEX-Ops (Digital Employee Experience Operations) Team with a highly technical Business Systems Analyst Senior who will serve as our next Digital Platform Developer. This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability. You'll collaborate with a small, high-impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self-healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day - from device performance to workflow automation to intelligent experience insights. If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you. Why This Role Matters Our DEX-Ops program is driving a multi-year maturity journey: Reactive+ → Proactive → Preventative → Strategic We are building the workflows, automations, remote actions, AI-driven insights, dashboards, and integrations that enable IT to shift from:• Fixing tickets → Preventing disruption• Measuring SLAs → Measuring productivity & sentiment• Isolated tools → Integrated, data-driven operations• Reactive support → Proactive & preventative improvement The Digital Platform Developer is the technical engine behind this evolution - creating the digital assets, automations, and experience insights that power a modern, friction-free digital workplace. What You'll Do Develop and Enhance DEX Platform Capabilities• Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self-healing, and proactive device management• Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams• Customize platform content such as metrics, campaigns, scores, packages, and experience insights• Ensure configuration, data consistency, and standardization across the DEX platform Build Predictive, Proactive, and Preventative Solutions• Engineer automations that reduce digital friction and resolve issues before employees notice them• Implement data-driven workflows that improve device health, performance, and endpoint stability• Support the shift toward agentic AI, intelligent automation, and self-healing capabilities Integrate Data, Systems, and Workflows• Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)• Build connectors or scripts to integrate log, telemetry, and endpoint data across systems• Improve visibility into employee experience trends through analytics and dashboards Support Enterprise DEX Initiatives• Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high-impact experience problems to automate or eliminate• Provide technical enablement and training on platform capabilities• Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation Who You'll Work With You'll be a member of a highly capable, lean DEX-Ops team composed of:• A Senior IT Manager of Digital Workplace Services• A Principal DEX Business Analyst for Digital Workplace Services• You - the Digital Platform Developer focused on technical building, automation, integrations, and data-driven improvements You will also partner closely with:• Service Desk• Field Support• EUC Engineering• Networking & Infrastructure• Cybersecurity• ITSM / ServiceNow teams• Business sector IT leaders This role is highly collaborative - developing solutions used across the organization to unlock a better, faster, more intuitive digital workplace. What Success Looks Like In your first year, you will help:• Build automations and Remote Actions that reduce IT ticket volume• Improve DEX Scores and experience insights across Business Sectors• Identify and eliminate high-friction employee experience issues• Establish preventative monitoring and self-healing capabilities• Strengthen integrations between Nexthink, ServiceNow, and other systems• Contribute to the enterprise DEX Scorecard and proactive IT strategy Longer term:• You will help evolve the organization to a Strategic DEX maturity where IT becomes a key business value partner, not a cost center. #LI-KK1 Required Education, Experience, & Skills Bachelor's Degree and 4 years work expereince or equivalent experience Technical Expertise• Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)• Proficiency with Windows internals, command-line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics• Experience with SQL or similar query languages - ability to learn/translate into Nexthink's NQL• Experience integrating data and automating processes across enterprise systems• Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration• Demonstrated experience developing technical workflows and automation solutions Analytics & Insights• Strong analytical, troubleshooting, and endpoint diagnostic skills• Ability to work with large telemetry datasets• Build dashboards and reports using Power BI, Excel, or similar tools• Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment Collaboration & Delivery• Ability to translate experience issues or support-team needs into technical solutions• Comfortable working independently in a fast-moving, evolving environment• Strong documentation habits and familiarity with SDLC or sprint-based delivery Preferred Education, Experience, & Skills • Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)• Experience with UX, UI, or DEX principles• Experience with Experience Level Agreements (XLAs)• Familiarity with sentiment analytics, digital friction measurement, or employee listening tools• AI/agentic automation experience, LLM-powered workflows, or predictive modeling concepts• Background in endpoint engineering, system administration, or automation engineering Pay Information Full-Time Salary Range: $88189 - $149922 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

• Analyze business requests to be solved with automated systems • Formulate and design automated systems scope and objectives • Provide expertise in identifying, evaluating and developing systems and procedures • Configure system settings and options and execute business design • Create specifications for system to meet business requirements • Acts as a liaison between client end-users, programmers and test analysts • Develops working relationships with key stakeholders • Maintains communications with end-users for feedback • Analyzes complex problems and issues and offers alternative solutions • Develops simple to complex business specifications and logical flowcharts • Consults and coordinates with programmers for system design and development • Prepares input for system design, including final report and screen definition • Provides support to resolve issues that may cross multiple systems • Tracks application incidents to ensure successful conclusions • Develops documentation including bulletins, manuals, and application designs • Prepares and assists with client training and documentation • Monitors project progress and prepares technical reports

Role Description GovCIO is currently hiring for a Senior Program Analyst to support enterprise observability, logging, and compliance initiatives supporting critical federal operations. This position provides programmatic support for large-scale technology modernization and compliance efforts, including enterprise logging, monitoring, and cybersecurity-related initiatives. The Senior Program Analyst coordinates activities across technical teams, stakeholders, and government customers while supporting project planning, documentation, reporting, governance, and sustainment activities. This position will be fully remote within the United States. - Support planning, coordination, and execution of enterprise technology and compliance initiatives. - Work closely with technical teams, program leadership, and government stakeholders to manage project activities, documentation, reporting, and operational processes. - Coordinate project activities, schedules, deliverables, and stakeholder communications across technical and business teams. - Support planning, execution, and sustainment activities for enterprise logging, monitoring, and compliance initiatives. - Assist with tracking project milestones, risks, issues, dependencies, and action items. - Develop, maintain, and update SOPs, implementation plans, governance documentation, and program artifacts. - Support requirements gathering, stakeholder engagement, and cross-functional communications. - Support documentation and compliance activities associated with federal mandates, policies, and operational requirements. - Support project status tracking and assist with preparation of metrics, reports, and updates for program leadership and stakeholders. - Support coordination of engineering activities and facilitate alignment between technical teams and program objectives. - Assist with backlog management, intake processes, technical debt tracking, and operational planning activities. - Facilitate meetings, working groups, workshops, and stakeholder communications. - Support knowledge management, training coordination, and process improvement initiatives. - Assist with transition planning, sustainment activities, and operational readiness efforts. - Collaborate with government stakeholders, program leadership, and technical teams to support successful delivery of program objectives. Qualifications - Bachelor's degree in Business Administration, Information Systems, Project Management, or a related field with 5+ years of relevant experience (or equivalent combination of education and experience). - Experience supporting IT, cybersecurity, infrastructure, or technology programs. - Experience coordinating project activities, schedules, deliverables, and stakeholder communications. - Experience developing and maintaining documentation, SOPs, reports, and program artifacts. - Experience tracking project actions, risks, issues, and performance metrics. - Strong organizational, communication, and stakeholder coordination skills. - Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams. Requirements - Clearance Required: Public Trust Preferred Skills and Experience - Experience supporting federal government programs. - Experience supporting compliance, governance, cybersecurity, or technology modernization initiatives. - Experience with Agile methodologies and project tracking tools such as Jira. - Familiarity with enterprise logging, monitoring, observability, or cybersecurity programs. - PMP, CAPM, Scrum Master, or similar project management certification. - Experience supporting training, knowledge management, and process improvement activities. Posted Salary Range USD $65,000.00 - USD $75,000.00 /Yr.