• Develop and maintain complex financial models to support management decision-making • Support capital structuring and financing initiatives • Run various scenarios through models and interpret the financial impact • Identify growth and cost drivers for the business and new initiatives • Balance sheet and cash flow forecasting for long-term planning • Develop and maintain key operational and financial metrics to support model assumptions • Provide expertise and work closely with management on the annual budget and modeling techniques • Build analytical tools to gain efficiencies in financial modeling as required • Executive partnering, presentations, and support on a variety of key initiatives • Perform ad-hoc analysis as required

Role Description Amae Health is seeking a Member Financial Services Analyst to support our mission of delivering world-class, whole-person care for adults living with serious mental illness. Reporting to the Manager of Member Enrollment & Financial Services, you will function as part of a dynamic team optimizing for excellent member service and streamlined revenue cycle operations. - Own and manage the member-facing phone line and email, delivering compassionate, timely, and solutions-oriented support. - Review and educate members on Verifications of Benefits (VOBs) so they can access care without delay. - Member Financial Advocacy & Education: - Serve as the primary contact for members and families on benefits, authorization status, financial responsibility, payment options, and financial assistance, including self-pay cost breakdowns and de-escalating coverage concerns. - Authorization Management: - Track prior authorizations and proactively communicate outcomes (approved date ranges, units/days, expirations, next steps) partnering with clinical, UM, enrollment, and RCM teams. - Financial Assistance Program (FAP) Administration: - Support the Financial Assistance Program end to end (intake, documentation, tracking, and communicating determinations) alongside senior MFS staff. - Uninsured Member & Coverage Management: - Own the Uninsured Member Tracker: outreach on lapsed/terminated coverage, evaluate alternatives (plan transitions, self-pay, FAP, discharge planning), and reconcile coverage data across systems. - Cross-Functional Case Management: - Coordinate insurance, billing, and continuity-of-care cases across departments, escalating complex or sensitive situations to senior MFS staff. - Payer Portal & Eligibility: - Verify coverage, authorization requirements, and network participation through payer portals across commercial, Medicare, Medicaid, and state-specific rules in all Amae markets. - Monthly Statement Review: - Prepare and review monthly patient statements, audit self-pay balances, and resolve billing discrepancies in line with billing and privacy policies. - Ticketing & Documentation: - Document and manage MFS workflows in CRM, keeping timely, accurate case records across Foundry, Canvas, Candid, and Drive. - Process Improvement: - Surface recurring member pain points and workflow improvements to the MFS team. Qualifications - 2–3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes. SMI/behavioral health experience preferred. - Experience using commercial insurance payer portals required; Medicare and Medicaid experience highly preferred. - Experience in an externally facing role, ideally working directly with patients; comfort with phone-based work required. - Strong communicator who can translate complex payer or process issues into clear action steps across teams. - High EQ and service orientation — you build trust quickly with colleagues, partners, and members. - Adaptable and resilient; you thrive in fast-moving, ambiguous environments. - Organized and detail-driven; you can manage multi-step processes without dropping details. - Familiarity with CRM systems, EMR platforms, and operational documentation practices. - Ability and comfort operating on Pacific Time. Benefits - Compensation includes a base salary of $52,000-$85,000 (based on level & experience) plus equity ownership. - Total compensation includes comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. Company Description Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States. - Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems. - Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health. - Our investors include health systems such as Cedars-Sinai and CommonSpirit Health, organizations that evaluated our model clinically and chose to back it.

• Oversee the details of Budgets including staffing, Direct and Indirect headcount, Pool Costs, and OH expenses for Supply Chain; this includes detailed analysis, trends, and coordination with all stakeholders. • Support and coordinate AOP assumptions for each directorate to understand changes, and/or constraints; as well as risks and opportunities to the financial plan. • Ensure that all assignments are prioritized and completed on schedule with adequate time allotted for management review. • Help develop and implement process/reporting improvements • Support close requirements (monthly and quarterly) • Perform quick-turn ad hoc financial analysis as needed

• Partner with the Project Leadership Team (PLT) to develop cost and schedule plans for increasingly complex contracts and projects. • Analyze and prepare reports to ensure projects remain within negotiated parameters and government cost-control requirements. • Develop quarterly EACs; analyze/assist in accurate projection of Estimate to Complete (ETC), Estimate at Complete (EAC) and Latest Revised Estimate (LRE) data. • Collaborate with PLT to analyze, prepare and input monthly sales, profit, and cash flow forecasts and 5- year Annual Operating Plan (AOP). • Support balance sheet management by coordinating unbilled balances, investment reviews, program closeout actions, and related analyses. • Manage Inter‑Organizational Transfers (IOTs) and Internal Work Authorizations (IWAs) across RTX businesses and multiple programs. • Support proposals by providing historical actuals, reviewing Basis of Estimates (BOEs) and completing compliance reviews.