• Provide essential technical support to enterprise clients and telecom operators managing Mobile Private Networks (MPN). • Diagnose network connectivity issues, manage service tickets, and verify that customer traffic flows smoothly through our virtual anchors. • Be the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform. • Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing. • Effectively document technical findings and escalate complex routing or product bugs to Tier 3 senior engineers. • Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.

• Act as the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform. • Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing. • Effectively document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers. • Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.

• Design and operate AWS infrastructure (VPC, subnets, NLB/ALB, IAM, EKS, EC2, S3, Route 53) and the hybrid connectivity that ties cloud to on-premises and private/air-gapped networks. • Stand up and run production-grade Kubernetes clusters on EKS, Rancher (RKE2) and/or Red Hat OpenShift 4, including upgrades, capacity planning, networking, storage, and day-2 operations. • Implement and own GitOps workflows with Argo CD — declarative cluster and application state, app-of-apps patterns, sync policies, drift detection, and progressive rollout strategies. • Author, version, and maintain Helm charts for internal and third-party workloads, including values management, chart dependencies, and templating standards across environments. • Build repeatable delivery into disconnected environments using Zarf (and equivalent packaging/mirroring tooling) — bundling images, charts, and manifests for air-gapped installs and reproducible deployments. • Codify infrastructure and platform configuration as code (Terraform, Helm, Kustomize) with a clear build-once / promote-per-environment strategy. • Build and harden CI/CD pipelines that move artifacts safely from dev through to restricted production and BCP targets. • Integrate platform services — certificate management (cert-manager), secrets management, container registries, storage, and observability — as shared, reusable building blocks. • Establish operational standards: monitoring, alerting, logging, runbooks, incident response, and capacity/cost management. • Other responsibilities as assigned.

• Own and scale Conquer’s telephony systems powering real-time sales workflows in Salesforce. • Solve reliability, performance, and infrastructure challenges while shaping the future of our platform. • Design, build, and scale Conquer’s telephony infrastructure and supporting services • Own integrations with domestic and international SIP Trunking providers • Work directly in production environments, troubleshooting real-time call quality and reliability issues • Improve observability across the voice stack, including SIP, RTP, and media paths • Develop and evolve call routing, dialing workflows, and real-time communication services • Partner with Product, Engineering, and Customer teams to shape the calling experience • Contribute to architectural decisions, including ongoing platform and orchestration improvements • Document systems and create runbooks that improve team understanding and operational readiness