• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life. • The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors. • Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly. • The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through. • Good guardianship of member confidentiality and identity is required. • Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care

• develop a strong working relationship with the college advisor, acting as a unified team that will support the applicant through the application process • evaluate candidacy of high school students looking to apply to BS/MD programs. This includes evaluation of their GPA, SAT/ACT scores, completed courses, extracurricular activities, and experiences • edit the applicant's BS/MD personal statement and BS/MD supplemental essay questions • collaborate with applicant to create a customized BS/MD school list that aligns with the student’s candidacy, goals, and preferences • prepare students for admissions interviews • advise students throughout the application process, implementing proactive measures like consistent check-ins, thorough editing, and timelines/deadlines • manage family expectations and enlist them as part of the larger team supporting the student • assist students with developing personal responsibility and managing their work • offer your expertise and guidance on key application questions and situations