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We support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
Senior Services Manager – Contract Performance Management
Location
Mississippi
Posted
114 days ago
Salary
$119.6K - $199.4K / year
Seniority
Senior
Job Description
Senior Services Manager – Contract Performance Management
Switzerland Global Enterprise
• Serve as a local liaison between internal/external organizations and your assigned customer(s) located in Jackson, MS, USA • Own the customer relationship and contribute to the overall business strategy and growth • Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable • Be responsible for managing the Outage planning and execution process and processing of Change Orders • Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics • Act as the Customer Advocate within the GE Vernova organization • Provide leadership in owning and driving all emergent/forced outage matters to resolution • Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules" • Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure • Responsible for contract performance related activities, typically tied to a customer site • Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests • Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising • Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract • Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision • Provide support to manager and senior contracts personnel on assigned contracts • Function as the liaison for the customer on contract matters • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interpret internal and external business challenges and recommend best practices to improve products, processes or services • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Has ability to assess quality of information given and ask pertinent questions to stakeholders • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • Uses multiple internal and some external sources outside of own function to help arrive at a decision • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and at times will have to use influencing skills to help others understand points of view
Job Requirements
- Bachelor’s Degree from an accredited University or College (associate's degree with 7 years of experience in the power generation industry)
- Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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