• Provide day-to-day operational leadership for the Philippines-based adjudication team (examiners, auditors, and team leads), working across time zones to direct priorities and remove blockers. • Serve as the hands-on claims SME for the campaign — personally adjudicating complex or escalated claims and modeling correct handling for the team. • Drive accuracy, productivity, quality, and service-level goals; translate client requirements into clear, executable operating procedures. • Partner with the offshore manager and team leads to strengthen communication, information flow, and consistency of execution. • Act as the senior operational single point of contact (SPOC) for the client, consolidating guidance from multiple client stakeholders into one consistent set of directives for the delivery team. • Lead client working sessions, escalations, and operational updates with confidence and credibility; provide clear written and verbal updates on performance, quality, and improvement actions. • Manage frequently changing client requirements — capturing, sequencing, and operationalizing new directives without disrupting production. • Own the quality program: reduce repeat errors, identify root causes, and close coaching gaps through targeted, SME-led feedback. • Align coaching responsibilities with subject-matter expertise; design and lead calibration sessions between examiners and auditors. • Oversee validation of production reporting; partner with the business analyst and client to resolve reporting discrepancies (e.g., over- or under-counting) and establish a trusted tracking methodology. • Use data to identify capacity, monitor service levels, and demonstrate measurable improvement to the client. • Establish and maintain a centralized documentation and knowledge-management process for client directives, reducing reliance on individual knowledge. • Partner with HR and recruiting to accelerate hiring, rebuild the candidate pipeline, and stabilize staffing levels.

• Serve as a local liaison between internal/external organizations and your assigned customer(s) located in Jackson, MS, USA • Own the customer relationship and contribute to the overall business strategy and growth • Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable • Be responsible for managing the Outage planning and execution process and processing of Change Orders • Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics • Act as the Customer Advocate within the GE Vernova organization • Provide leadership in owning and driving all emergent/forced outage matters to resolution • Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules" • Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure • Responsible for contract performance related activities, typically tied to a customer site • Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests • Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising • Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract • Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision • Provide support to manager and senior contracts personnel on assigned contracts • Function as the liaison for the customer on contract matters • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interpret internal and external business challenges and recommend best practices to improve products, processes or services • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Has ability to assess quality of information given and ask pertinent questions to stakeholders • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • Uses multiple internal and some external sources outside of own function to help arrive at a decision • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and at times will have to use influencing skills to help others understand points of view

• Independently develop insights from qualitative and quantitative inputs • Translate complex science and market dynamics into clear POVs and recommendations • Operate confidently across therapeutic areas and drug modalities • Own end-to-end work product, timelines, and follow-ups from strategy through client delivery • Build and refine client-ready decks and materials directly • Incorporate feedback in real time and iterate quickly • Maintain high standards of quality, clarity, and polish across outputs • Partner effectively with internal and external cross-functional stakeholders • Translate between client objectives, scientific context, and executional requirements

• Lead day‑to‑day Field Service operations within the assigned region • Ensure all service activities are documented accurately and consistently • Lead local change initiatives by coaching and training the team on new procedures • Actively participate in leadership strategy discussions • Partner with the Regional Scheduling Coordinator to ensure effective planning • Optimize engineer utilization through effective planning • Proactively communicate with customers and internal stakeholders • Oversee large or complex projects involving multiple vendors • Build strong working relationships with engineers, third‑party vendors, and subcontractors • Oversee helpdesk operations • Ensure completion of all required administrative tasks • Manage regional service coverage • Perform additional service‑related duties and projects as assigned