Role Description The Strategic Sourcing Manager is a key player in delivering on Quality, Cost and Growth objectives of our clients. They will provide expertise in and oversight of complex laboratory supply chain projects and initiatives to deliver maximum value creation for our clients. The role focuses mainly on laboratory diagnostic technology and capital equipment, clinical laboratory support services, financial analysis for executive decision support, physician engagement, developments in laboratory technology, and quality and regulatory requirements. They will be part of the strategic sourcing service line, supporting health system clients in collaboration with direct team members as well as other service lines. They will demonstrate the fundamentals in providing excellent client relationship management and driving value. - Partner with clients to identify and deliver savings, and quality and process improvements in accordance with client and business objectives - Develop a strong understanding of client's business needs and challenges in order to create, maintain, and refresh the pipeline of opportunities - Lead competitive sourcing processes, RFPs, supplier selection, capital acquisition, negotiation, financial analysis, and contracting - Manage client relationships through building trust, communicating clearly, setting and meeting expectations, and applying change management practices - Build and maintain a strong command of clinical laboratory technology, market changes, and product development, leveraging continuous learning in identifying opportunities at clients - Leverage colleagues and subject matter experts to identify opportunities, accelerate project execution, and increase technical understanding - Advance the project management, market intelligence, and technology tools, as well as operational metrics and performance measurement - Collaborate across service lines to initiate project opportunities at clients across the portfolio and build your own subject matter expertise - Present subject matter expertise to the wider team to drive understanding and new initiatives - Promote and secure client engagement extensions, and additional business - Complete other duties as assigned Qualifications - Bachelor's Degree in business, engineering, or science major preferred - 3+ years of experience in supply chain management - Experience in project management with multiple full lifecycle Supply Chain Strategy engagements - Success in strategic sourcing and contracts, production planning and capital analysis - Proficiency in the use of analytics to measure and improve efficiencies and collaboration - Proven experience in operational improvements, business case development, change management, and performance measurements

Role Description Have you always wanted to work in a dynamic and forward-looking field and help drive sustainable and renewable energy production? Now’s your chance to help shape a green future at Thöni Sustainable Solutions! For over 30 years, we’ve been building biogas plants around the world and are a technology leader in the field. - Independent management of projects from contract signing to the successful final acceptance of the facility - Coordination of work among the various trades, equipment delivery and installation, subcontractors, and commissioning - Proactive communication with clients, as well as management and coordination of the internal project team - Overall responsibility for costs, deadlines, and revenue - Flexibility to work on international assignments, with a primary focus on projects in Spain Qualifications - Completed technical education (e.g., higher technical college, university of applied sciences, university) - Several years of experience in project management in plant engineering - Strong communication skills and a confident demeanor - Experience in contract management (international) - Very good written and spoken Spanish and English; German is highly valued - Mobility and willingness to travel Benefits - Exciting and varied role at an internationally active company - Open, respectful collaboration within a dedicated team - Opportunity for long-term professional growth - Regular training sessions and workshops to further expand your expertise - Positive and dynamic work environment for professional and personal development

• Act as the liaison between clients, technical coordinators, designers and other stakeholders involved in projects. • Monitor project schedules, milestones and deliverables, ensuring alignment with established deadlines. • Organize, record and distribute technical and managerial information related to the projects. • Track client requests, ensuring that agreements and updates are communicated to the responsible teams. • Support scope control, revisions, outstanding issues and the history of deliverables. • Participate in internal and external meetings, preparing minutes, records and follow-up action items.

Role Description At Guidehealth, we are committed to creating a positive and supportive work environment where our employees can THRIVE. We value teamwork, innovation, technical aptitude, and a dedication to providing exceptional service to our Customers. Join our team and make a difference in the lives of others! As a Customer Guide at Guidehealth, you serve as the voice of our company and a primary point of contact for our valued members/patients and providers (“Customers”). You are more than a responsive Customer service representative; you are a trusted navigator, a problem-solver, and an expert guide through the often complex world of healthcare benefits and care management. Your work spans inbound service calls, inbound program inquiries, and outbound outreach — including enrollment invitations and clinical quality calls such as medication refill reminders, blood pressure checks, and wellness check-ins. Your main focus is to deliver an exceptional, empathetic, efficient experience in every interaction. You’ll build trust, resolve issues, and empower members/patients to take full advantage of the benefits and care programs available to them through expert guidance and clear, human-centered communication. Qualifications - High school diploma or equivalent required. - Minimum of 2 years of experience in one or more of the following: - Customer service in a health plan, HMO, TPA, or healthcare setting; - Program enrollment, telemarketing, cold calling, appointment setting, inside sales, or other outbound calling roles. - Minimum of 1 year of experience in a healthcare contact center or outbound calling environment. - Exceptional customer service skills, with a genuine passion for helping others. - Strong empathy, patience, and the ability to build rapport with diverse individuals. - Excellent verbal and written communication skills, excellent grammar, and pronunciation. - Ability to communicate clearly, concisely, and professionally. - Active listening skills and the ability to understand and address customer needs effectively. - Strong persuasion and objection-handling skills. - Comfort with structured outbound calling, scripted call flows, and dialer-based workflows. - Resilience and a positive, professional attitude. - Strong problem-solving and critical-thinking abilities. - Proficiency with computer systems, including CRM software and Microsoft Office Suite. - Knowledge of medical terminology, healthcare benefits, and insurance processes. Requirements - Actively listen to understand Customers’ needs and concerns and demonstrate empathy and patience. - Help Customers navigate internal processes and available resources to achieve their desired results. - Build rapport and establish trust with Customers to create a positive, personalized experience. - Protect Customers’ privacy, dignity, and Personal Health Information (PHI) at all times and comply with HIPAA and all applicable laws and regulations. - Answer inquiries regarding benefits, claims, eligibility, provider networks, prior authorizations, preventative health promotion, and other healthcare-related topics. - Research and resolve complex issues, collaborating with other departments as needed. - Take ownership of Customer issues, following through to ensure complete resolution and satisfaction. - Document all interactions and resolutions accurately and thoroughly in the appropriate systems. - Educate Customers on plan benefits, policies, and procedures. - Encourage the use of our self-service portal and effectively teach Customers how to navigate and use our portal and other available resources. - Conduct outbound enrollment outreach, inviting eligible members/patients to join Guidehealth’s care management and care coordination programs. - Clearly articulate the value, features, and benefits of our programs in plain, customer-centered language. - Follow approved scripts, talking points, and call flows while adapting tone and pacing to each individual member. - Comply with all applicable outbound calling regulations and policies. - Actively seek and accept coaching, feedback, and opportunities for professional development. - Meet or exceed individual and team performance goals related to Customer satisfaction (CSAT), first contact resolution, quality, efficiency, attendance, and schedule adherence. Benefits - Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. - Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. - Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. - Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. - Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. - Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. - Support Your New Family: Guidehealth offers paid parental leave to give you the time you need. - Learn and Grow: Guidehealth offers various resources dedicated to your learning and development to advance your career with us.