Role Description Have you always wanted to work in a dynamic and forward-looking field and help drive sustainable and renewable energy production? Now’s your chance to help shape a green future at Thöni Sustainable Solutions! For over 30 years, we’ve been building biogas plants around the world and are a technology leader in the field. - Independent management of projects from contract signing to the successful final acceptance of the facility - Coordination of work among the various trades, equipment delivery and installation, subcontractors, and commissioning - Proactive communication with clients, as well as management and coordination of the internal project team - Overall responsibility for costs, deadlines, and revenue - Flexibility to work on international assignments, with a primary focus on projects in Spain Qualifications - Completed technical education (e.g., higher technical college, university of applied sciences, university) - Several years of experience in project management in plant engineering - Strong communication skills and a confident demeanor - Experience in contract management (international) - Very good written and spoken Spanish and English; German is highly valued - Mobility and willingness to travel Benefits - Exciting and varied role at an internationally active company - Open, respectful collaboration within a dedicated team - Opportunity for long-term professional growth - Regular training sessions and workshops to further expand your expertise - Positive and dynamic work environment for professional and personal development

• Act as the liaison between clients, technical coordinators, designers and other stakeholders involved in projects. • Monitor project schedules, milestones and deliverables, ensuring alignment with established deadlines. • Organize, record and distribute technical and managerial information related to the projects. • Track client requests, ensuring that agreements and updates are communicated to the responsible teams. • Support scope control, revisions, outstanding issues and the history of deliverables. • Participate in internal and external meetings, preparing minutes, records and follow-up action items.

Role Description At Guidehealth, we are committed to creating a positive and supportive work environment where our employees can THRIVE. We value teamwork, innovation, technical aptitude, and a dedication to providing exceptional service to our Customers. Join our team and make a difference in the lives of others! As a Customer Guide at Guidehealth, you serve as the voice of our company and a primary point of contact for our valued members/patients and providers (“Customers”). You are more than a responsive Customer service representative; you are a trusted navigator, a problem-solver, and an expert guide through the often complex world of healthcare benefits and care management. Your work spans inbound service calls, inbound program inquiries, and outbound outreach — including enrollment invitations and clinical quality calls such as medication refill reminders, blood pressure checks, and wellness check-ins. Your main focus is to deliver an exceptional, empathetic, efficient experience in every interaction. You’ll build trust, resolve issues, and empower members/patients to take full advantage of the benefits and care programs available to them through expert guidance and clear, human-centered communication. Qualifications - High school diploma or equivalent required. - Minimum of 2 years of experience in one or more of the following: - Customer service in a health plan, HMO, TPA, or healthcare setting; - Program enrollment, telemarketing, cold calling, appointment setting, inside sales, or other outbound calling roles. - Minimum of 1 year of experience in a healthcare contact center or outbound calling environment. - Exceptional customer service skills, with a genuine passion for helping others. - Strong empathy, patience, and the ability to build rapport with diverse individuals. - Excellent verbal and written communication skills, excellent grammar, and pronunciation. - Ability to communicate clearly, concisely, and professionally. - Active listening skills and the ability to understand and address customer needs effectively. - Strong persuasion and objection-handling skills. - Comfort with structured outbound calling, scripted call flows, and dialer-based workflows. - Resilience and a positive, professional attitude. - Strong problem-solving and critical-thinking abilities. - Proficiency with computer systems, including CRM software and Microsoft Office Suite. - Knowledge of medical terminology, healthcare benefits, and insurance processes. Requirements - Actively listen to understand Customers’ needs and concerns and demonstrate empathy and patience. - Help Customers navigate internal processes and available resources to achieve their desired results. - Build rapport and establish trust with Customers to create a positive, personalized experience. - Protect Customers’ privacy, dignity, and Personal Health Information (PHI) at all times and comply with HIPAA and all applicable laws and regulations. - Answer inquiries regarding benefits, claims, eligibility, provider networks, prior authorizations, preventative health promotion, and other healthcare-related topics. - Research and resolve complex issues, collaborating with other departments as needed. - Take ownership of Customer issues, following through to ensure complete resolution and satisfaction. - Document all interactions and resolutions accurately and thoroughly in the appropriate systems. - Educate Customers on plan benefits, policies, and procedures. - Encourage the use of our self-service portal and effectively teach Customers how to navigate and use our portal and other available resources. - Conduct outbound enrollment outreach, inviting eligible members/patients to join Guidehealth’s care management and care coordination programs. - Clearly articulate the value, features, and benefits of our programs in plain, customer-centered language. - Follow approved scripts, talking points, and call flows while adapting tone and pacing to each individual member. - Comply with all applicable outbound calling regulations and policies. - Actively seek and accept coaching, feedback, and opportunities for professional development. - Meet or exceed individual and team performance goals related to Customer satisfaction (CSAT), first contact resolution, quality, efficiency, attendance, and schedule adherence. Benefits - Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. - Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. - Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. - Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. - Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. - Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. - Support Your New Family: Guidehealth offers paid parental leave to give you the time you need. - Learn and Grow: Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

• Provides strategic guidance towards compliant, safe and efficient handling of Waste Streams • Monitors operational efficiencies and cost goals • Provides strategic consultative resources to hospital staff • Conducts Surveys identifying compliance gaps • Project manages implementation of new compliance-based services • Regularly schedules and completes customer-facing activity