Director of Customer Success Job Description: Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: + Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says (https://gizmodo.com/apple-icloud-private-relay-ad-fraud-scam-research-1849803510) + Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV (https://www.adweek.com/programmatic/pixalate-ad-fraud-scheme-roku-murkiness-ctv/) + Washington Post: Your kids' apps are spying on them (https://www.washingtonpost.com/technology/2022/06/09/apps-kids-privacy/) + Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google's Black Box Ad Empire (https://www.propublica.org/article/google-display-ads-piracy-porn-fraud) + ABC7 News: The State of Children's Privacy Online (https://www.youtube.com/watch?v=qhFAxvs-mBY) + NBC News: How many apps are tracking your children (https://www.pixalate.com/blog/jalal-nasir-nbc-12news-apps-tracking-child) Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore. ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate's customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. RESPONSIBILITIES + Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy. + Own and manage key client relationships across Pixalate's client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies, and publishers. + Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance. + Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps.. + Understand the competitive landscape, new industry developments, and standards + Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities. QUALIFICATIONS + BA/BS degree in technical, business, or other related fields (or equivalent experience) + 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors + Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention + How to lead a high-performing customer success team with proven performance and revenue goal achievements + Understand Invalid Traffic (IVT) and viewability in the context of digital advertising + Expertly understand the programmatic digital advertising to communicate client requests to Pixalate's technical teams and to provide client guidance + Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising). + How to translate insights from Pixalate's product suite into ROI and operational client recommendations + Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities. + Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms) BENEFITS We focus on doing things differently and challenge each other to be the best we can be. + Excellent benefits package, including medical, dental, and vision insurance + Premiums 100% covered for employees and 50% covered for dependents + Unlimited PTO + 401k + Monthly internet reimbursement + Hybrid, flexible hours + Opportunity for advancement + Fun annual team events + Being part of a high performing team that wants to win and have fun doing it + Extremely competitive compensation Powered by JazzHR

• Develop and execute a long-term growth strategy that ensures RAPID's sustainability, industry relevance, and continued impact beyond current funding cycles. • Serve as the primary external ambassador for RAPID, building relationships with senior leaders across industry, government, academia, and the Manufacturing USA network. • Identify and secure new funding opportunities, strategic partnerships, sponsorships, and revenue-generating initiatives to support RAPID's mission and growth. • Provide visionary leadership to position RAPID as the national leader in process intensification, advanced manufacturing innovation, and related workforce development activities. • Partner with the RAPID Governing Board and Executive Committee to establish strategic priorities, evaluate organizational performance, and guide long-term decision-making. • Lead organizational growth and transformation efforts, ensuring RAPID has the structure, talent, and capabilities necessary to achieve its strategic objectives while fostering a culture of respect, integrity and collaboration. • Monitor emerging trends in manufacturing, energy, technology, and federal policy to proactively identify opportunities, risks, and competitive advantages for RAPID and its stakeholders. • Establish key performance indicators and success metrics across financial performance, membership growth, project impact, stakeholder engagement, and organizational effectiveness. • Ensure alignment of new projects and existing activities with RAPID’s strategic plan and long-term vision. • Participate with AIChE leadership to ensure consistency of strategy and practices across AIChE and RAPID.

• Provides sales leadership and operational oversight for a defined geographic region • Leads the development, planning, and execution of the regional sales strategy for assigned OCLC products and services • Responsible for achieving or exceeding product and service quotas while ensuring member expectations are consistently surpassed • Set direction, prioritize regional initiatives, and ensure disciplined execution through coaching, performance management, and talent development • Foster a culture of accountability, collaboration, and continuous improvement • Engage directly with key and high-value accounts to strengthen relationships and deepen partnerships • Identify long-term growth opportunities with cross-functional collaboration

Role Description The Senior Director of Quality Assurance (QA) will oversee the Drug Product (DP), Finished Goods (FG), and Combination Product (CP) review and release processes, device oversight, and product complaint management. As the primary point of contact (SPOC), this leader will have direct oversight of Contract Manufacturing Organizations (CMOs) and partners, managing related deviations and investigations. On behalf of QA, the Senior Director of QA will identify risks, resolve issues, and escalate matters as necessary to ensure product quality for clinical and commercial. The Senior Director demonstrates strong independent judgment and expertise in quality assurance. Key Responsibilities - Assures compliance to cGMPs through review and lot disposition of Drug Product (DP) and Finished Goods (FG). - Provides appropriate Quality oversight of vendors and contract manufacturing organizations (CMOs) as it relates to lot disposition of DP/FG, identifying and resolving product quality issues and risks. - Provides support to ensure design control documentation and design change control requirements for combination products are complete and acceptable. - Provides support, review, and approval of clinical and commercial labeling. - Provides support, review, and approval of all clinical and commercial artwork. - Provides support, review, and approval of all QP-to-QP agreements. - Provides appropriate Quality oversight of the device CMO, identifying and resolving product quality issues and risks. - Accountable for the Product Complaint process, providing appropriate Quality oversight, resolution and maintaining metrics for both clinical and commercial supply. - Provides appropriate Quality oversight of distribution quality related to 3PLs (third party logistics) and works together with Supply Chain on product availability. - Reviews and approves manufacturing, testing, labeling/packaging, and other related documents for completeness and acceptability in a timely manner. - Authors and/or revises quality documents as required. - Partners with key stakeholders (e.g., Global Technical Operations, Clinical Operations, Clinical Development, Pharmacovigilance, Pharmaceutical Development, Regulatory Affairs) to work together on the analysis and interpretation of applicable GxP regulations. - Supports the administration of the company’s training program by assisting in the GxP training to internal departments and externally, as applicable. - Participates in inspection readiness and audits for key vendors, and coordinates responses to Health Authorities as necessary. - Participates in generating and presenting metrics related to these areas of expertise. - Participates with the tracking GxP compliance audit trends and group metrics and presenting metrics driven data to upper management. - Aids in the review of regulatory submissions as necessary for clarity and compliance with current regulations. - Other duties and projects as assigned. Qualifications - Demonstrated knowledge and thorough understanding of commercial and clinical manufacturing, artwork and labeling, product complaints, device manufacturing, distribution quality, quality processes, US/EU/ ROW Health Authority regulations, and industry standards such as ICH, WHO and RX360 for the pharmaceutical industry. - Continually evaluates and interprets regulatory standards and ICH guidelines to provide insight into current processes and recommends updates as appropriate. - Extensive experience in a virtual manufacturing environment. Biologics technical understanding is required. Small molecule and combination products is preferred. - Excellent verbal, written, and presentation communication skills, ability to collaborate with cross-functional teams and independently prioritize work, build relationships, and manage multiple projects while maintaining quality and advocating compliance. - Ability to use expertise and skills to contribute to the development of company objectives and principles, and to achieve goals in creative and effective ways. - Ability to deal with ambiguity, and provide creative and pragmatic solutions to issues and risks. - Auditor certifications preferred. - 10+ years of progressive global quality/regulatory compliance background in pharma/biotech and medical device industries, with a hands-on role in quality operations and quality systems preferred. - B.S./B.A. in a related discipline (STEM, pharmacy, medical, etc.) and 12 years of related experience or, M.S. in a related discipline (STEM, pharmacy, medical, etc.) and 10 years of related experience, or Ph.D. degree in a related discipline (STEM, pharmacy, medical, etc.) and 8 years of related experience. Requirements - This role is remote within the US and requires availability to work US Eastern Time Zone. - Occasional travel to the corporate office outside of Philadelphia, PA and vendor/partner sites is required. Benefits - Highly competitive medical, dental, and vision coverage. - Flexible Spending Accounts for health care and dependent care expenses. - Paid time off and paid holidays, including Dec 24-Jan 1. - Paid parental leave. - 401k with highly competitive match. - Life, AD&D, STD and LTD insurance coverage. - Savara’s compensation can include a base salary, bonus, and equity. The base salary range for this role is $220,000 to $245,000. Company Description Savara is a clinical-stage biopharmaceutical company focused on rare respiratory diseases. Our lead product candidate, molgramostim, is an inhaled granulocyte-macrophage colony-stimulating factor (GM-CSF) in Phase 3 development for autoimmune pulmonary alveolar proteinosis (aPAP). Our management team has significant experience in orphan drug development and pulmonary medicine, identifying unmet needs, and effectively advancing product candidates to approval and commercialization. Our goal is to become a leader in rare respiratory disease therapeutics through the development and commercialization of novel, best-in-class medicines that address unmet medical needs in this field. Savara is an equal opportunity employer.