OCLC

Role Description The Public Library Solution Strategist is a sales support specialist responsible for delivering tailored product demonstrations, leading technical and workflow discussions, and supporting evaluations of OCLC products and services for public libraries. This role partners closely with Field Sales and serves as the functional/technical expert throughout the sales cycle, including discovery, demonstrations, technical validation, and RFP/RFI support. The Solution Strategist also owns the readiness of assigned demo environments—creating, maintaining, and updating configurations and demo data so environments remain current and “demo-ready.” This role requires travel to customer sites and industry events across North America. - Serve as a sales support functional and technical expert for assigned OCLC products/services within Sales for the Americas. - Partner with Field Sales to develop opportunity strategy, run discovery sessions, and translate requirements into recommended solution configurations. - Plan and deliver high-quality remote and onsite product demonstrations tailored to specific audiences (leadership, librarians, IT). - Act as a point of contact for functional and technical questions during the sales process; coordinate internal resources as needed (Product, Implementation, IT). - Create, configure, and maintain demo environments (e.g., demo tenants/sandboxes, sample data, user roles, integrations) and keep them current with releases in collaboration with Product/Implementation/IT. - Develop and maintain demo scripts, datasets, and documentation to ensure consistent, repeatable demonstrations aligned to public library use cases. - Support RFP/RFI responses, technical questionnaires, and evaluation requirements (as applicable). - Communicate product feedback, enhancement requests, and market insights to Product and Marketing teams. - Represent OCLC at conferences, trade shows, and customer events; support booth demos and presentations. - Perform related and/or additional responsibilities as required. Qualifications - Bachelor’s degree or equivalent relevant experience (library science, information systems, business, marketing/sales, or related). - 3+ years of experience in one or more of the following: - Pre-sales/sales engineering/solutions consulting for library systems or SaaS solutions - Implementation/consulting/support for library technology platforms Requirements - Normal office environment. Benefits - Comprehensive Total Rewards package. - Competitive compensation that reflects unique contributions—performance, experience, and skills. - Best-in-class health coverage. - Retirement plans with generous company contributions. - Tuition reimbursement and Public Service Loan Forgiveness eligibility. - Paid parental leave and adoption assistance. - Fitness facility reimbursement benefit.

• Lead software development initiatives • Independently design, develop, and test complex software programs and systems • Collaborate with team members and mentor junior engineers • Provide technical guidance to ensure high-quality software solutions • Collaborate with product managers, designers, and other engineers to implement features and enhancements