• Develop and own strategic relationships with key QSR stakeholders across innovation, culinary, marketing, and procurement teams • Build and manage a robust pipeline of LTO opportunities designed to convert into permanent menu placements • Position Ferrara brands as ingredients within QSR platforms (beverages, desserts, bakery, and inclusions), not just as standalone products • Partner cross-functionally to bring concepts from ideation → commercialization → national rollout • Lead customer-facing innovation sessions, presenting forward-thinking, insight-led concepts that align with QSR menu trends and operational feasibility • Translate consumer insights and market trends into compelling, revenue-driving menu solutions • Develop and execute joint business plans that deliver against both Ferrara and customer growth objectives • Identify and unlock scalable platforms (e.g., frozen beverages, bakery, LTO “collections”) that drive repeatable growth across multiple QSR partners • Create and deliver executive-level presentations that clearly articulate the business case, size of prize, and path to scale • Proactively identify risks and develop contingency plans to ensure successful execution and sustained growth • Ensure alignment with internal processes, commercialization timelines, and financial targets

• Own end-to-end commercial responsibility for Amazon and Walgreens, including revenue, profitability, and share growth. • Develop and lead Joint Business Plans (JBPs) aligned to aggressive growth targets. • Identify and unlock white-space opportunities across new channels and formats. • Own Amazon business across key levers: Retail media (Amazon Ads, DSP, etc.) and Content optimization & conversion (PDP, SEO, ratings & reviews). • Drive true omnichannel integration across digital, in-store, and pharmacy touchpoints. • Deliver against revenue, margin, and market share targets. • Monitor performance drivers (POS, inventory, scorecards) and take decisive action. • Lead entry and scaling strategies across Dollar, Regional Grocery, Drug Wholesalers, and emerging retail partners.

• Serve as the primary point of contact for high‑volume, established accounts, ensuring seamless onboarding and patient monitoring workflows. • Achieve assigned sales and utilization targets within defined accounts. • Execute actionable quarterly business plans with clear activity goals and growth drivers. • Conduct routine account check‑ins to review program performance, identify barriers, and uncover new opportunities. • Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization. • Provide competitive insights, including customer feedback and market intelligence. • Provide coverage for Territory Managers during PTO, meetings, and peak demand periods. • Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow‑ups. • Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators. • Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs. • Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes. • Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed.

Role Description We're seeking friendly, professional individuals who enjoy working with people and delivering outstanding service. As a Guest Relations Advisor, you'll play an important role in supporting clients, answering questions, coordinating requests, and helping ensure a positive experience from start to finish. This opportunity is ideal for individuals who enjoy building relationships, solving problems, and providing attentive support while working remotely. - Serve as a primary contact for client questions and service-related requests - Provide helpful information and personalized assistance based on individual needs - Coordinate client communications and ensure timely follow-up - Assist with reservations, confirmations, and experience-related arrangements - Review details to ensure information is complete and accurate - Support clients with updates, modifications, and special requests - Maintain organized records and documentation within company systems - Work closely with team members to help deliver exceptional service experiences - Participate in ongoing training and professional development programs Qualifications - Strong interpersonal and communication abilities - Customer-focused mindset with a passion for helping others - Excellent organizational and time-management skills - Ability to multitask while maintaining attention to detail - Comfortable working with digital tools and online communication platforms - Self-motivated and capable of working independently - Reliable internet access and basic computer proficiency - Must be at least 18 years old - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other countries Benefits - Fully remote position - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and support - Professional growth opportunities - Performance-based rewards and recognition - Travel-related discounts and exclusive perks - Collaborative and supportive team environment Who Excels in This Role? - Enjoy interacting with and assisting people - Communicate confidently and professionally - Stay organized in fast-paced environments - Take ownership of responsibilities and follow through on commitments - Adapt quickly to changing situations and client needs - Have interests in guest relations, customer experience, hospitality, tourism, travel services, or client support