Role Description Performs telephonic outreach and assessment of identified populations and provides coordination of community resources and support to Members and Providers across service areas. - Identifies, facilitates, coordinates and advocates for Member access to services that enhance healthcare access and delivery. - Assists in the coordination of safety net services that provide for basic needs such as education, housing, healthcare, legal, transportation, and counseling assistance. - Facilitates the acquisition of medications for patients to ensure compliance with medication regimens. - Influences member engagement rates utilizing Motivational Interviewing skills and persuades Members to participate in Plan sponsored care management activities. - Triages for and collaborates with clinical staff to ensure Members receive appropriate care. - Supports one of the following care management programs: Sunny Start, Transition to Home, Population Health Management or Complex Care Management. Qualifications - Associate’s degree or High School Diploma/equivalent and relevant work experience required. - 2 years of office experience, specifically in either a high volume data entry office, customer service calls center, or health care office administration department. - Knowledge and experience in maternal child health (preferred). - Experience with FACETS/JIVA or other healthcare database (preferred). - Experience with care coordination or case/care management (preferred). - Prior customer service experience (preferred). - Successful completion of pre-employment background check (required). Requirements - Motivational Interviewing skills. - Strong oral and written communication skills. - Ability to effectively collaborate with health care providers and all members of the interdisciplinary team. - Demonstrated strong organizational and time management skills. - Able to work in a fast-paced environment and multi-task. - Experience with Microsoft Office applications, particularly MS Outlook and MS Word. - Knowledge of medical terminology strongly preferred. - Knowledge of community resources strongly preferred. Benefits - Full-time remote work. - Competitive salaries. - Excellent benefits. Compensation Range $20.19 - $29.33. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer.