Role Description The Assistant Director of C&P Operations supports the leadership, performance, and strategic direction of the Compensation & Pension (C&P) department. This role is responsible for overseeing daily operations, developing team members, maintaining quality standards, and driving initiatives that improve both operational effectiveness and the veteran experience. The ideal candidate possesses extensive knowledge of the VA disability claims process, C&P examinations, DBQs, and veteran advocacy. They are an experienced leader capable of managing medium to large teams, developing talent, improving processes, and fostering a culture of accountability, collaboration, and service excellence. - Assist in the leadership and management of the C&P department, ensuring operational goals and service standards are consistently achieved. - Provide direct supervision, coaching, mentorship, and development to C&P team members and team leads. - Monitor departmental performance metrics, identify trends, and implement strategies to improve efficiency, quality, and veteran outcomes. - Partner with department leadership to establish goals, priorities, staffing plans, and operational initiatives. - Conduct performance reviews, provide ongoing feedback, and support employee development and succession planning efforts. - Collaborate with other departments to ensure seamless veteran support and operational alignment. - Assist with recruiting, interviewing, onboarding, and training new team members. - Ensure compliance with company policies, quality standards, and applicable VA-related guidelines. - Review workflows, procedures, and departmental processes to identify opportunities for improvement, scalability, and efficiency. - Serve as an escalation point for complex veteran concerns, operational issues, and employee matters. - Maintain current knowledge of VA disability regulations, C&P examination procedures, DBQ updates, and industry best practices. - Support departmental reporting, documentation, and strategic initiatives as assigned. - Help cultivate a positive, high-performing culture focused on accountability, professional growth, and exceptional service to veterans. Qualifications - 3+ years of experience in VA disability claims, C&P examination preparation, veteran advocacy, or a related field. - 2+ years of leadership, supervisory, or management experience leading medium to large teams. - Strong understanding of VA disability compensation, C&P examinations, DBQs, and VA rating criteria. - Demonstrated ability to lead, coach, and develop high-performing teams. - Experience managing employee performance, accountability, and professional development. - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication skills. - Ability to prioritize multiple responsibilities and thrive in a fast-paced environment. - Strong attention to detail and commitment to quality. Requirements - Experience leading teams of 20 or more employees. - Military service, veteran advocacy, VSO, healthcare, social work, or claims-processing experience. - Experience working in a remote workforce environment. - Experience developing SOPs, training programs, and performance management processes. - Bachelor's degree in Business, Healthcare Administration, Human Resources, or a related field. Benefits At VetClaims.ai, our mission is to help veterans obtain the disability benefits they have earned through their service. As Assistant Director of C&P Operations, you will play a key leadership role in shaping the future of the department, developing team members, improving operational performance, and ensuring veterans receive exceptional support throughout their claims journey.

Title: Assistant Director, Reunion & Affinity Annual Giving Location: Williamsburg VA United States Worker Sub-Type: Regular (benefited) University Advancement creates the conditions for opportunity - human, financial & experiential - by garnering and stewarding the resources that advance William & Mary. William & Mary Foundation's defining and essential mission is to support the university's people and programs. By seeking private support, and then diligently managing those funds, the W&M Foundation advances and furthers the work of William & Mary's students and faculty -providing vital resources for scholarships, professorships, research and program funding. Consistent with the university's shared services agreement with the William & Mary Foundation (WMF), this position is assigned 5% effort to support Foundation Services LLC, a subsidiary of WMF, with the responsibilities outlined below. The Assistant Director of Reunion & Affinity Annual Giving is a key member of the Reunion & Affinity Giving team in the Office of University Advancement at William & Mary. Working under general direction of and reporting to the Director of Reunion & Affinity Giving, the Assistant Director will develop and implement strategic plans to maximize dollars raised through, and participation in, William & Mary's reunions and affinity programs. The Assistant Director manages a portfolio of donors, solicits annual gifts, develops and manages reunion and annual giving portfolios with at least one alumni decade and one to three reunion class years. Assistant Directors on the Reunion & Affinity Annual Giving team are charged with program modification for the class ambassador program, reunion & affinity giving programs, volunteer engagement and volunteer management. The position is responsible for class & affinity giving and alumni relations outreach to include but not limited to volunteer training and management, class and affinity giving and key college-wide alumni solicitation events, new initiatives, and unit support. The Assistant Director of Reunion & Affinity Annual Giving is responsible for the management of 10-15 classes, including 1-3 reunion class years as assigned by the Director. One of the university's core values is belonging, and the Assistant Director will help foster a community that embraces all people and perspectives. This position is based in Williamsburg and is expected to work in the office on campus, eligible to work remotely up to two days per week. Job Description: Posting range: Up to $55,000, commensurate with experience and internal alignment. For full consideration, submit application materials by the review date. Applications received after the review date will be considered if needed. A resume and cover letter are required for this position. Required Qualifications: - Bachelor's degree in a related field or the equivalent combination of education, experience, and training. - Experience managing and developing relationships with constituents, clients, customers, in a for profit or nonprofit setting. Examples include outside sales, marketing or public relations, financial planning or wealth management, admissions or enrollment, and membership development, as well as academic fundraising or alumni engagement (typically 2-3 years). - Experience working in a fast-paced office environment with an understanding of general office procedures, practices and prioritization of workflow, and managing priorities concurrently within strict deadlines, and a desire to collaborate across multiple teams (typically 2-3 years). - Strong communication skills with proven ability to manage and train volunteers. - Strong analytical, computational and quantitative skills, with the ability to extract and analyze data, produce reports in a variety of formats, with the demonstrated ability to resolve problems, respond to inquiries, obtain and disseminate information. - Proficiency with a variety of software applications to include web-based applications and MS Office (with strong skills in Word and Excel), to include creating mail-merges and developing spreadsheets with formulas and data links. Preferred Qualifications: - Experience working with database applications and CRM systems (typically 3+ or more years). - Strong fundraising skills with the demonstrated ability to identify, qualify, and cultivate prospective donors or clients, and desire to reach aggressive goals. - Demonstrated understanding of an environment of fundraising, volunteer engagement and its role in fundraising, donor relations, and higher education with respect to confidentiality of information that relates to the donor base. - Demonstrated project management experience in a related field. Conditions of Employment: - This position is subject to additional hours beyond the typical workday/week, including evenings and weekends. - Ability to travel as needed. Position Duties: Implement of Class, Reunion & Affinity Giving Programs, 40% - Serve as a member of the Annual Giving team with a primary focus on class & affinity giving and reunion campaigns. - Organize and coordinate fundraising efforts for designated classes and affinities by engaging and supporting the institutions leading volunteers and donors. - In concert with the Director, and working in partnership with other University Advancement colleagues, develop strategic solicitation programs, participation and dollar goals for each class/affinity and class-based models for screening and rating alumni. Evaluate results of solicitation activities for each prospect over time and evaluate/re-evaluate potential for future solicitations. - Provide volunteer management, including governance, volunteer identification, recruitment and retention, communications, stewardship, reunion development training including management of the assignment process and regular pro-active contact with volunteers about progress with their assignments. - Provide ongoing, day-to-day tactical support for reunion gift/class & affinity giving chairs, including the production and management of prospect reports and other relevant information. - Facilitate ongoing communication between volunteers involved in capital fundraising and development officers; coordinate volunteer involvement in cases for which staff have primary responsibility. Promote positive donor relations in person and via phone/mail/email/social/etc. - Build active and effective relationships across the advancement community to assure cooperative and well-coordinated relationships, which help to advance the free and professional exchange of advancement information for the Class Ambassador, Reunion and Affinity Programs. - Lead or collaborate on a variety of projects, such alumni reunion programming, off-reunion year programming, fraternity & sorority challenge programming and communications centered on the impact and involvement of private gifts. - Evaluate results of solicitation activities for each prospect over time and evaluate/re-evaluate potential for future solicitations. - Provide ongoing, day-to-day tactical support for reunion gift/class giving & affinity chairs, including the production and management of prospect reports and other relevant information. - Structure gift opportunities and collaborate with other fundraising colleagues, as needed, to maximize giving. - Promote positive donor relations in person and via phone/mail/email/social/etc. - Travel in tandem with development officers of the university as necessary. - Analyze programs and make recommendations for program refinement. Individual Portfolio Development & Management, 25% - Develop, manage and continually evaluate a portfolio of donors and prospects capable of making lead annual and major gifts to William & Mary. - Identify, cultivate, solicit, and steward prospects that are diverse, focusing on pipeline development to meet and exceed increasingly aggressive annual fundraising goals. - Execute appropriate communication/cultivation plan for each prospect. - Prepare written proposals to solicit prospects for gifts in support of William & Mary. - Virtually interact and travel in the continental United States to meet personally with current and potential donors to promote the priorities of William & Mary. Engagement, Solicitation and Stewardship, 20% - Set up reunion campaigns through the volunteer management tool and train alumni involved with current volunteer campaigns. Responsible for the reporting and metrics pertaining to assigned classes. - Strategize with colleagues to recruit and develop a diverse, strong and motivated base of volunteers. Work closely with class leaders to ensure diverse volunteer development and reunion progression. - Determine ways to streamline class volunteer interaction and communication between staff across University Advancement and volunteers. - Enhance non-reunion year communication presence through volunteer engagement, identification, support, training and solicitation. - Devise an overall strategy for solicitation and stewardship of donors and volunteers; arrange thank-a-thon events in conjunction with donor relations staff. - Work directly with the Annual Giving Direct Marketing team on the production of all solicitation- based and stewardship- based marketing and communication materials. - Establish measurable outcomes for participation, solicitation, diverse pipeline growth, new attendees, degree of impact surrounding attendance on giving and other variables surrounding events. Administrative & Other Functions, 10% - Oversee and strategize benchmarking, budgeting and measurements and reporting with the Director, Reunion & Affinity Annual Giving. - Analyze programs and make recommendations for program refinement, including developing a diverse pipeline of donors. - Nominate and promote alumni for awards and recognition. - Attend University Advancement, various reunion, board, and other William & Mary meetings. Determine ways to increase awareness of activities and profile within the office. - Participate as volunteer in University Advancement events. Attend professional development trainings. - Assist other departmental areas and other related duties as assigned. William & Mary Foundation, 5% - Negotiate, finalize, accept, document, and execute gift agreements to the WMF. - Record and store gift agreements to the WMF. - As appropriate, manage and invest gifts to the WMF. - Document, administer and steward gifts to the WMF.

• Responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals • Drives a cohesive sales growth strategy • Ensures strong customer relationships • Provides leadership that delivers consistent performance across all national accounts • Exercising discretion and independent judgment when dealing with critical matters within the organization • Superior understanding to product lines being sold, pricing, and price negotiation • Leading staff on the promotion of products, networking understanding competitor products and activity • Hiring, retaining, evaluating, and improving sales leaders and their sales representatives • Responsible for territory expansion • Creating and implementing sales processes and metrics to ensure continuous improvement • Direct selling processes; identifying new customers ad sales channel management • Assist in creating and executing sales strategies|maintaining relationships with established customers • Profit and loss responsibilities including; sales forecasting, margin tracking, DSO control, managing costs • Extensive travel is involved • Negotiating Agreements; Communicating Effectively • Establishing Relationships • Acting Strategically • Supporting Organizing Goals • Creating and Maintaining Networks

• Investigate Suspected Fraud End-to-End: Own a portfolio of fraud investigations from intake through resolution. Develop investigative plans, gather and analyze evidence (including claims data, medical records, and provider documentation), interview witnesses where appropriate, and reach well-supported conclusions. • Handle Ad Hoc Internal Referrals: Take on investigations triggered by referrals from senior leaders and other internal stakeholders—e.g., a suspected provider outlier or a tip about potentially anomalous behavior—and provide a clear, factual assessment of whether something is amiss. • Coordinate Legal Support for Your Investigations: Work closely with Clover's attorneys to ensure each investigation has the legal guidance it needs. Identify legal questions early, route them to the right lawyer, and incorporate counsel's input into investigative strategy, documentation, referrals, and provider actions. • Build Defensible Documentation: Develop case files, memos, and referral packages that are factually complete, well-organized, and prepared with the evidentiary and procedural standards necessary for downstream enforcement, recoveries, or provider actions—working with Legal to confirm those standards are met. • Support Regulatory and Law Enforcement Referrals: Prepare referral packages for CMS, the MEDIC contractor, HHS-OIG, state fraud units, and law enforcement agencies, and coordinate with Legal on the form and substance of each referral. Track referral outcomes and help maintain relationships with enforcement partners. • Leverage Technology and AI: Partner with the VP of SIU and Clover's data science and engineering teams to evaluate, deploy, and refine AI-driven detection tools, predictive analytics, and data visualization platforms. Be a hands-on user and champion of technology in your own investigative work. • Collaborate Across Functions: Work with Clover's clinical, compliance, claims, payment integrity, provider relations, revenue operations, and SIU teams to gather information, validate findings, and translate investigative outcomes into operational improvements, provider education, and member impact. • Communicate Findings Clearly: Prepare concise written reports and oral briefings that translate complex investigative facts into clear narratives for senior leadership and other stakeholders.