• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, or phone calls • Successfully complete mandatory training including ramp plan for expanded responsibilities Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Principal Crisis Worker position • Complete weekly direct service time as directed by crisis intervention leadership, with the additional time spent conducting administrative tasks (currently anticipated to be ~50% direct service and ~50% contact monitoring on average, and dependent on evolving business need) • Follows all protocols and procedures related to taking time off • Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff) • Navigate most conversations with LGBTQ+ young people independently, with support from on-shift leaders. • Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation • Review and respond to performance and quality feedback from leadership Assist with training for our new and re-engaging counselors through training activities such as facilitating monitored shifts (listen-ins) and chat/text observation • Monitor Crisis conversations and provide expert real-time support to counselors as they support LGBTQ+ youth in crisis • Promote a culture of continued learning by providing actionable feedback to Crisis Counselors (Volunteer and Staff) through real-time mentoring, debriefs, feedback, and emotional support as they support LGBTQ+ youth in crisis • Support queue management by accepting and/or directing conversation transfers, with the support of on-shift leadership • Complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management • Communicate with third parties, including law enforcement and child welfare agencies, on matters of imminent safety concerns and child abuse, when necessary as required by protocol and policies • Assist leadership with identifying and voicing daily operational and service quality feedback for prioritization • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging Other relevant duties and responsibilities as assigned

• Conduct full application reviews using Empowerly’s AdCom evaluation rubric • Provide clear academic ratings based on grades, rigor, curriculum progression, and major alignment • Evaluate extracurricular involvement, leadership, impact, and distinction, including recognition in major competitions • Review essays for narrative strength, authenticity, clarity, intellectual vitality, and institutional match • Identify academic inconsistencies (e.g., grade trends, B’s/C’s in core subjects) and address them with tactful, realistic feedback • Apply and clearly explain rating scale distinctions, including high-level academic validation (e.g., national or international recognition) • Deliver actionable recommendations for improvement across academics, activities, and storytelling • Tailor overall application feedback to specific university contexts when applicable • End each review with constructive encouragement and clear next steps for strengthening the application • Complete reviews thoroughly and efficiently (initial reviews may require 30+ minutes) • Maintain integrity by releasing assigned reviews that present a conflict of interest (e.g., reviewing one’s own student) • Monitor the AdCom portal regularly for assigned reviews • Participate in calibration discussions and mock review exercises to ensure consistency across reviewers • Monitor Empowerly email account and Slack account for up-to-date Empowerly communications

• Provide direct clinical support to patients undergoing medication abortion • Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance • Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through.