• Develop deep understanding of Arcadia's platform, data flows, and system configurations • Validate data accuracy through collaboration with internal teams and customer stakeholders • Explain and troubleshoot common data and configuration issues with increasing independence • Contribute to process documentation and continuous improvement initiatives • Proactively identify and flag risks using established playbooks and analytical reasoning • Manage blockers and apply structured problem-solving to maintain project momentum • Escalate concerns appropriately while gathering data to support resolution • Lead tactical communications within workstreams, ensuring clarity on deliverables and timelines • Present project updates effectively to customer stakeholders • Translate technical concepts into accessible business insights • Build trust through consistent, reliable communication and follow-through • Take ownership of workstream deliverables and coordinate updates autonomously • Anticipate potential delays and adjust plans proactively • Demonstrate accountability through timely updates and reliable execution

• Manage a panel of clients seeking to prevent or manage chronic cardiometabolic conditions. • Communicate with clients through video calls, telephone and electronic messaging. • Maintain proficiency in the Diabetes Self Management Education and Medical Nutrition Therapy. • Utilize Motivational Interviewing Techniques to support behavior change. • Collaboratively partner with other providers in the coordinated care team to provide appropriate care and a best-in-class member experience. • Given the sensitive nature of health information, maintain strict confidentiality at all times, and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI). • Follow department policies and procedures. • Stay up to date on Vida training requirements and communications. • Meet or exceed provider-level quality metrics and efficiency benchmarks.

• Provide direct patient care- support by prescribing, creating, monitoring and supporting treatment plans in accordance with statutes, regulations and protocols. (80%) • Issue medication prescriptions in accordance with treatment guidelines. • Order laboratory tests, interpret and explain the test results to patients. • Provide patient education regarding medications, risks, benefits and reasonable outcome expectations. • Communicate with patients and engage in follow-up as necessary. • Refer higher acuity patients to specialized care based off of a stringent screening guideline to ensure quality of care and the best outcome for patients. • Maintain medical records and high quality of clinical documentation. • Provide medical care, patient education and medication prescribing and management in an empathetic and judgment-free manner. • Cover critical outreach shifts to support remote monitoring up to three days per week (including 2 shift hours on weekends) and some one hour shifts that could be at 7am or 7pm. • Reach out to members identified by remote monitoring protocols and, if needed prescribe rescue medications or direct to community medicine/emergency services. • Provide training, clinical oversight and mentorship to NPs, PAs and/or MAs. (20%) • Support interviewing and hiring of new clinical staff. • Create and deliver training materials. • Shadow front line staff delivering patient care and provide clinical feedback. • Conduct clinical audits and meet with staff in accordance to regulatory guidance. • Be available for real-time mentorship and questions during working hours from clinical staff. • Ensure compliance with Vida and client protocols and programs.

• Inspire, collaborate and partner with a panel of members seeking to increase healthy lifestyle behaviors in areas such as weight management, eating better, getting more active, managing stress and prevention/management of chronic health concerns. • Coach in our full suite of programs for mind and body. • Communicate with your members through individual/group video calls and electronic messaging in alignment with program cadence expectations. • Use coaching skills and competencies within a Motivational Interviewing framework to help members set concrete, SMART health goals. • Document key information during video consulting with members utilizing appropriate application(s). • Collaborate with other providers when indicated in a coordinated care team to ensure the appropriate level of care and best-in-class member experience. • Stay current on all training requirements and communications. • Follow department policies and procedures as detailed in provider manual documents. • Meet or exceed target consult time management guidelines. • Meet or exceed provider-level quality metrics and efficiency benchmarks.