Phillips Consulting Limited logo
Phillips Consulting Limited

Headquartered in Nigeria, we are a leading business and management consulting firm, serving clients across Africa.

Learning Solution Support Assistant

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 1992H1B No SponsorCompany SiteLinkedIn

Location

Nigeria

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishMS SQL ServerSQL

Job Description

Learning Solution Support Assistant

Phillips Consulting Limited

• Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users. • Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms. • Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities. • Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL. • Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly. • Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations. • Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Relevant experience in IT support, systems administration, or learning technology support will be an advantage.
  • Good knowledge of computer operating systems.
  • Good knowledge and hands-on experience in computer networking and network technologies.
  • Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage).
  • Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
  • Knowledge of programming languages will be an added advantage.
  • Strong verbal and written communication skills.
  • Strong analytical and decision-making abilities
  • Key Competencies**
  • Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner.
  • Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately.
  • Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users.
  • Collaboration: works effectively with team members and stakeholders to maintain reliable system operations.
  • Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.

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