• As VP of Operations, own the operating system behind Sphere's payments, banking, FX, and compliance flows globally. • Turn live flow into a reliable, automated operation and make corridor launches repeatable. • Operational execution across customers, vendors, banks, and internal systems: settlement, reconciliation, exception and failure handling. • Onboarding, implementation, support, and servicing, owned end to end. • Define the standard that holds across jurisdictions and decide where local divergence is necessary. • Work closely with compliance and product teams to coordinate localized definitions of risk management programs. • Own operational risk across flows, reconciliation, and vendor and rail dependencies.

• Deliver dependable and accurate output by executing tasks with precision, maintaining data accuracy, meeting SLAs, and contributing to reliable operations and stable team performance. • Follow established processes and SOPs consistently, ensuring repeatable, error-free results while focusing on accuracy, timeliness, and process adherence. • Communicate effectively across teams by sharing progress and blockers proactively, escalating concerns when needed, and seeking clarification to ensure alignment and understanding. • Provide excellent service to cross-functional partners through responsiveness, professionalism, and an understanding of how individual tasks impact the broader workflow and customer experience. • Build expertise as a steady executor by developing proficiency in systems and workflows, strengthening decision-making, and continuously improving reliability, speed, and quality of execution.

Role Description The Manager, BFCC Operations & Performance is responsible for leading Bath Fitter's centralized customer acquisition and lead conversion operation across North America. This role oversees a team of Inside Sales Representatives (ISRs) and frontline leadership while driving performance across the entire customer acquisition funnel. The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize: - Speed-to-lead - Lead conversion - Appointment setting - Customer engagement Working closely with Marketing, Sales, Branch Operations, and Technology teams, this leader will play a critical role in maximizing revenue opportunities and enhancing the customer experience. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results. Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, Operations, or an equivalent combination of education and experience - 5+ years of leadership experience within contact center, inside sales, lead generation, or customer acquisition environments - Experience leading remote and/or multi-site teams - Demonstrated success improving conversion metrics and operational performance - Strong analytical capabilities with experience leveraging dashboards, KPIs, and business intelligence tools - Experience with CRM platforms, contact center technologies, automation, and AI-enabled customer engagement solutions - Strong change management and process improvement experience - Excellent communication, coaching, and stakeholder management skills - Ability to thrive in a fast-paced, high-growth, performance-driven environment - Experience within home services, home improvement, residential services, insurance sales, or similar high-volume lead conversion environments is considered a strong asset - Experience leading operational transformation, business process redesign, or contact center modernization initiatives is considered a strong asset Requirements - Lead, coach, and develop a team of Inside Sales Representatives and frontline leadership to achieve performance objectives - Own and improve key conversion metrics, including speed-to-lead, contact rate, appointment booking rate, show rate, cancellation rate, and ISR productivity - Develop and execute strategies to maximize lead conversion performance across all North American markets - Analyze customer acquisition data and identify opportunities to improve lead quality, conversion, and operational efficiency - Partner with Marketing to evaluate campaign performance and optimize lead generation outcomes - Build and enhance outreach strategies across phone, SMS, automation, and AI-enabled communication channels - Drive continuous improvement initiatives focused on customer experience, sales effectiveness, and operational scalability - Leverage dashboards, analytics, and reporting tools to monitor performance and support data-driven decision making - Collaborate closely with Branch Leaders, Sales Consultants, Operations, Training, and Technology teams to align business objectives - Evaluate and implement technology solutions that improve conversion performance and team efficiency - Establish standardized sales processes, quality assurance programs, coaching frameworks, and best practices - Support the ongoing evolution and growth of Bath Fitter's centralized appointment-setting model - Lead the continued evolution of the BFCC through technology, AI, automation, and process innovation initiatives - Foster a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement Benefits - Flexible schedule and remote work - Complete group insurance - 401K featuring employer contributions - 4 weeks of vacations + 5 mobile days - Opportunity for advancement and professional development

Role Description The Academic Operations Coordinator – Scheduling is responsible for supporting the University’s quarterly course schedules, campuses, and central service departments in multiple areas to help ensure compliance and accurate data for course scheduling in Academic Affairs. Minimum expectations for all Academic Operations Coordinators include focus on the following areas: - Course scheduling. - Administration of University Scheduling Systems. The essential functions of the position include, but are not limited to the following tasks, duties, and responsibilities consistent with the function. The employee is expected to perform all other duties as requested, directed, and/or assigned. Course Scheduling - Evaluate course schedule in Student Information System for appropriate number of sections based on enrollment trends and projections. - Track daily enrollments for schedule adjustments, and tracking section size prior to start and through add/drop. - Ensure campus scheduling template is complete prior to upcoming quarter scheduling tasks. - Work in partnership with Nursing Deans and Associate Deans to establish meeting times and locations for on-campus courses. - Collaborate daily with all stakeholders in the scheduling process to ensure master scheduling template is accurate. - Assess Course Set-up report and address any errors consulting with Nursing Deans/Associate Deans as needed. - Assess course size throughout the quarter to determine section cuts/low enrollment sections and communicate to stakeholders of any deleted/added sections needed. Administration of University’s Scheduling Systems - Serve as point of contact for any schedule change needing to be made in the Student Information System outside of regular upload cadence with regards to meeting times and instructors. - Delete sections out of Student Information System. - Communicate to Registrar’s office for any new meeting time needed for on-campus courses. - Address errors in Course Set-up in Student Information System to ensure data accuracy. - Create and export reports from Student Information System/Faculty Management Database for Academic Leadership as needed. - Create and export reports from Student Information System/Faculty Management Database for course scheduling to evaluate enrollment trends to assist in accurate projections for future quarters. - Manage multiple Microsoft Excel data files and serve as support for those files where errors/issues arise. - Prepare data uploads files in Microsoft Excel for mass data entry into the database (ex: Residential schedule uploads). Qualifications - Bachelor’s degree from a regionally accredited institution is required. - Minimum of 3-5 years of professional experience. - Experience preferred in one of the following areas: Scheduling, Academic Operations, Faculty Support, Student Advising, Higher Education. - Technical experience required in the following areas: MS Excel, databases, tools requiring data merging/manipulation. - Demonstrated experience with the following tools preferred: SalesForce, CampusVue or other databases. - Self-motivated, flexible, and able to work in a team environment with minimal supervision. - Strong interpersonal skills to interact with faculty, Campus leadership, and central service personnel. - Excellent written communication and strong verbal communication skills in the English language. Requirements - Bachelor’s degree from a regionally accredited institution is required. - Minimum of 3-5 years of professional experience. - Experience preferred in one of the following areas: Scheduling, Academic Operations, Faculty Support, Student Advising, Higher Education. - Technical experience required in the following areas: MS Excel, databases, tools requiring data merging/manipulation. - Demonstrated experience with the following tools preferred: SalesForce, CampusVue or other databases. - Self-motivated, flexible, and able to work in a team environment with minimal supervision. - Strong interpersonal skills to interact with faculty, Campus leadership, and central service personnel. - Excellent written communication and strong verbal communication skills in the English language. Company Description Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education, is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI).