• Responsible for building and maintaining consultative and strategic partnerships with assigned book of business through the entire client life cycle, starting at implementation and continuing through everyday problem resolution, upsell, and renewal activities. • Works directly with sales executives during finalist presentations and may be asked to present to potential clients. • Expected to support and service between 12 – 20 clients. • Maintains senior management-level contact with client stakeholders and the broker. • Internal project participation that benefits and supports the client and/or the client management organization. • Charged with retaining and growing their assigned book of business.

• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants • Conduct regular global account meetings to refine and align customer strategies • Champion and drive engagement with Modern Health’s mental wellness programs • Drive success in measurable engagement and revenue outcomes

• Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved • Build strong relationships with clients and brokers/consultants through in-market presence • Work closely with the respective sales representative to gain their buy-in for the account management strategy and position • Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs • Balance the needs of the client with those of the business • Achieve yearly financial growth & persistency goals

• Support the onboarding and activation of new affiliates and partners, ensuring all documentation, compliance requirements, and system setups are completed on time • Coordinate partner enablement activities, including training sessions, access to tools and marketing resources, and ongoing operational support • Maintain accurate partner records and updates across platforms and internal systems to ensure data integrity and operational excellence • Monitor partner and lead lifecycle performance, proactively identifying issues, bottlenecks, and opportunities for process improvement • Track, maintain, and analyse key partnership performance metrics, dashboards, and reports to support business reviews and data-driven decision making • Partner closely with Affiliate & Partnership Managers to support day-to-day program execution and drive partner success across the lifecycle • Collaborate with cross-functional teams including Sales, Compliance, Operations, Growth, and Product to resolve operational challenges and improve partner experiences • Serve as a trusted operational point of contact for affiliates and partners, ensuring timely responses, issue resolution, and seamless program participation • Contribute to the development and scaling of processes, playbooks, and best practices that support the growth of Payoneer's global Affiliates & Partnerships program