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Senior Manager, Operations Risk Management
Location
Virginia
Posted
3 days ago
Salary
$115K - $138K / year
Seniority
Senior
Job Description
Senior Manager, Operations Risk Management
Mission Lane
• Partner with process owners across each business area to assess risk, build controls, and drive remediation • Own and Manage the incident management process, using customer complaints and operational reviews as signals for emerging risk • Create and deliver executive-level risk reporting for senior leadership • Build and lead the team • Work across Legal, Risk, and Compliance to ensure accountability is clearly defined and executed
Job Requirements
- 5+ years in first line operations risk management at a bank or financial services company
- 5+ years of direct experience working in a customer operations function
- 5+ years as a people manager
- A track record of building first line risk programs from the ground up, including translating risk strategy into functional plans and earning buy-in from senior leaders and process owners
- Clear, credible communication skills at the executive level
- Willingness and ability to travel ~4–6 times a year for focused, multi-day team sessions
Benefits
- Paid time off
- 401(k) match
- Monthly wellness stipend
- Health/dental/vision insurance options
- Disability coverage
- Paid parental leave
- Flexible spending account (for childcare and healthcare)
- Life insurance
- Remote-first work environment
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