Patient Access Representative
Location
United States
Posted
16 hours ago
Salary
$17 - $25 / hour
Seniority
Senior
Job Description
Patient Access Representative
HCA Healthcare
• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels • Answer incoming calls professionally and seek to assist the patient however possible • Maintain a positive, welcoming attitude in all patient interactions • Offer prompt assistance to patients for a variety of services, including: • Registering new patients into the EHR system • Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services • Inputting and updating insurance information • Relaying patient communications to provider • Providing patients with pre-visit instructions as needed • Transferring calls to appropriate nurse advice staff when necessary • Assist patients with identifying a provider and appointment that is appropriate for their care • Use EHR systems effectively to guide the patient’s care • Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions • Contact patients to notify when visits are canceled or rescheduled • Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve the established performance metric standards • Use the phone system to track activities • Participate in ongoing training and quality assurance exercises • Adhere to all established workflows, scripting, and department greetings • Meet performance goals for patient experience, quality, productivity, and all performance metrics • Participate in special projects and performs other duties as assigned • Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community • Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems • Work and build trust across cultural differences
Job Requirements
- High school diploma or equivalent experience
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to work a flexible work schedule including evenings and weekends
- English language proficiency
- Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Benefits
- Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
- Employee Assistance Program
- Retirement Plan, 3% employer match after one year of service
- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
Related Guides
Related Categories
Related Job Pages
More General Jobs
Energy System Modeler
Open Energy TransitionRevolutionizing energy planning with open-source tools, open data, and collaboration to accelerate a sustainable future
• Submit proactive applications for future roles • Contribute skills and experience to shape energy transition • Engage in sustainable future initiatives with a global team
• Collaborate with the government client in planning and executing testing of the new financial system and coordinate with other vendors on testing to adjudicate, resolve, and close issues. • Review existing test plans and develop updated test plans for the implementation releases. • Supervise a team of 5-10 system testers for the following system components: application functionality, system configuration, system interfaces, reports, and data conversion. • Oversee development of test scenarios and test scripts for each financial system component in that wave, including the use of automated testing tools. • Maintain and prioritize a testing defect log that will be shared with the government client and other vendors to track testing progress. • Provide technical, managerial, or administrative direction for functional domains related to ERP systems and projects.
• Capture compelling visual stories across various settings and subjects • Conceptualize and deliver visuals that align with creative direction • Plan and execute shoots, maintaining organized archives • Collaborate with creative teams for consistency in visual tone and message
Patient Access Specialist
Artera.netArtera is a Swiss ISP that produces premium hosting and cloud services.
• Ensure a positive experience for patients by managing communications • Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly • Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance • Administer financial assistance programs • Submit and manage prior authorization cases, ensuring timely follow-up and resolution • Accurately document all interactions and follow-up activities in the billing system • Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams • Build positive relationships with patients and stakeholders to resolve issues effectively • Support additional duties, special projects, or process improvement initiatives as needed
