• Act as a strategic remote support professional for clients in the United States • Executive and Administrative Support: managing calendars, meetings, and appointments, handling corporate emails, and preparing executive reports • International Recruitment: sourcing and screening candidates for U.S.-based roles, conducting cold calls and interviews, scheduling onboarding processes • Commercial Support: prospecting leads, market research, and assisting with sales reports • Customer Experience (CX): providing support via phone, email, and chat, resolving customer requests • Project Management (PMO): assisting with timelines, meetings, and task delegation • Accounts Receivable (Finance): issuing invoices and monitoring payments

• Respond to customer inquiries in real-time via Amazons chat platform, providing accurate and helpful information. • Assist customers with product information, order status, returns, and other inquiries. • Troubleshoot and resolve customer issues, escalating to the appropriate team when necessary. • Maintain a thorough understanding of Amazons products, services, and policies to provide informed assistance. • Document and update customer interactions in Amazons CRM system. • Identify opportunities to enhance customer satisfaction and loyalty. • Consistently meet or exceed performance metrics, including response time, customer satisfaction, and resolution rates. • Collaborate with team members to ensure seamless customer support.

• Respond promptly to customer inquiries via the chat platform. • Provide accurate information about products, services, and policies. • Assist customers with order placement, tracking, and account management. • Troubleshoot and resolve customer issues in a timely and efficient manner. • Escalate complex issues to appropriate departments when necessary. • Maintain a professional and courteous tone in all interactions. • Document and update customer interactions in the company's CRM system. • Work closely with other team members to ensure consistency in service quality. • Stay informed about new products, services, and company updates. • Meet or exceed performance metrics, including response time and customer satisfaction ratings.

• Make outbound calls to schedule appointments for B2B clients • Manage email and calendar workflows for executives • Handle inbound customer inquiries and resolve issues • Conduct cold outreach via email and LinkedIn • Support recruiting and candidate communication • Manage CRM data and pipeline tracking