PaoPao

• Accurately enter data into company databases and systems from various sources. • Review and verify data to ensure consistency and accuracy. • Update and maintain information in both digital and physical records. • Identify and correct errors in data entries. • Assist with the generation of reports and analysis based on entered data. • Collaborate with team members to ensure smooth workflow and adherence to deadlines. • Maintain confidentiality and security of sensitive information. • Follow company procedures and guidelines for data handling.

• Handle a high volume of inbound customer inquiries via phone, email, and chat. • Provide accurate and timely information about Amazon's products, services, and policies. • Resolve customer issues related to orders, returns, payments, and account management. • Troubleshoot and resolve technical issues with customer accounts or orders. • Document customer interactions and maintain detailed records in Amazon's CRM system. • Identify and escalate complex issues to the appropriate department when necessary. • Stay updated on Amazon's products, services, and promotions to provide informed assistance. • Maintain a high level of professionalism and empathy in all customer interactions. • Meet or exceed key performance indicators (KPIs), including customer satisfaction scores, response time, and resolution rates.