• Greeting clients, future employees, and staff with a professional and courteous demeanor • Managing a phone system to answer calls promptly while maintaining professionalism • Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed • Maintaining a clean and organized reception area • Assisting with administrative tasks such as filing, data entry, and preparing documents or reports • Monitoring and ordering office supplies in collaboration with the facilities or procurement team • Supporting the HR and Operations departments with scheduling interviews or onboarding new hires as necessary

• Provide high-quality one-on-one services to students according to their IEP plans • Assess and treat children with speech, language, voice, and fluency disorders • Manage cases effectively and offer ongoing support to students • Option to conduct evaluations

• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.) • Build and maintain comprehensive client profiles within the CRM system • Qualify inbound leads through initial assessment of client background, preferences, and requirements • Assign high-value and suitable leads to Client Relations Directors • Support the team throughout all stages of the deal-closing process • Ensure accuracy, completeness, and proper tracking of data within the CRM system • Monitor and trace lead sources to support marketing insights and future initiatives • Prepare documents and conduct research as needed to support client requirements • Prepare PAC (Pricing and Availability Check) templates based on client requirements • Reach out to property owners and managers to confirm availability, pricing, and terms • Assist in creating proposals based on provided instructions • Submit proposals for review and approval by the Team Lead and/or Director • Perform other related tasks as assigned by the Client Relations Director – Operations

• Manage end-to-end Revenue Cycle Management (RCM) for behavioral health practices • Handle Accounts Receivable (AR) management and insurance follow-ups • Perform accurate payment posting (ERA/EOB) • Submit, track, and reconcile insurance claims • Investigate denials and process appeals to maximize reimbursement • Verify patient insurance eligibility and behavioral health benefits • Communicate with insurance companies regarding claim resolution and authorization requirements