Curators of Immeasurable Moments
Client Relations Coordinator
Location
Serbia
Posted
1 day ago
Salary
€1.2K - €1.4K / month
Seniority
Senior
Job Description
Client Relations Coordinator
LVH Global - Super Home Charters
• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.) • Build and maintain comprehensive client profiles within the CRM system • Qualify inbound leads through initial assessment of client background, preferences, and requirements • Assign high-value and suitable leads to Client Relations Directors • Support the team throughout all stages of the deal-closing process • Ensure accuracy, completeness, and proper tracking of data within the CRM system • Monitor and trace lead sources to support marketing insights and future initiatives • Prepare documents and conduct research as needed to support client requirements • Prepare PAC (Pricing and Availability Check) templates based on client requirements • Reach out to property owners and managers to confirm availability, pricing, and terms • Assist in creating proposals based on provided instructions • Submit proposals for review and approval by the Team Lead and/or Director • Perform other related tasks as assigned by the Client Relations Director – Operations
Job Requirements
- 3+ years of focus experience with hotel, travel, concierge & executive support
- Experience with luxury or high-net-worth clients is preferred but not required
- Bachelor's degree is a minimum educational requirement
- Exceptional verbal and written English communication skills
- Strong experience with CRM, Google Suite, and other organizational tools
- Multi-tasking capabilities and working effectively under deadlines
- Knowledge of customer service principles and best practices
- Focuses and works together with team members in accomplishing work objectives.
- Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
- Sets high standards of performance for self-assuming responsibility and accountability
Benefits
- Competitive gross monthly salary ranging from €1,200 to €1,400
- Performance-based bonus structure
- Minimum of 20 days of paid time off annually
- Paid public holidays in accordance with the Serbian holiday calendar
- Paid sick leave in accordance with applicable Serbian labor law
- Work equipment stipend
- Private health insurance
- Flexible work schedule, subject to business needs and management approval
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